A unique South African restaurant group is on the hunt for a dynamic Restaurant Hospitality Leader to bring their vision to life. They are looking for someone who can infuse their restaurants with care, charisma, and a deep love of food, coupled with an exceptional understanding of what it means to deliver an outstanding guest experience. This is a full-time, hybrid position.This role is for a seasoned leader with at least 10 years of experience, a proven track record of turning businesses around from a hospitality perspective, and a passion for travel, people, and food. You must be an exceptional communicator, born with charisma, and driven to serve and lead.We're seeking someone with a joy for life, the ability to be firm when needed, and the leadership skills to guide a massive team. You'll work alongside the CEO to create something truly exceptional, transforming guest experiences and elevating their brand.Responsibilities:Cultivate and lead a restaurant support team that embodies a culture of care, charisma, and a relentless pursuit of exceptional guest experiences.Create and execute innovative strategies aimed at enhancing and redefining the guest experience across all their restaurant locations.Foster a deep passion for food and hospitality within your team, ensuring that service delivery and food quality consistently meet the highest standards.Partner closely with the CEO to shape and implement a brand vision that resonates deeply with both the employees and guests.Directly manage and mentor a core team, while overseeing the hospitality operations across a massive workforce in various locations.Lead by example, ensuring that every facet of the service aligns with their unwavering commitment to excellence.Requirements:A minimum of 10 years of leadership experience in the hospitality industry (Restaurant management experience advantageous not deal breaker).Proven track record of successfully turning around businesses and improving guest satisfaction from a hospitality perspective.Strong leadership abilities, with experience managing large teams.Ability to inspire, motivate, and lead by example, fostering a positive and high-performance work culture.Exceptional communication skills, with the ability to articulate vision, strategy, and expectations clearly to all levels of staff and stakeholders.Strong interpersonal skills, enabling effective collaboration with the CEO and other key executives.Deep love of food and a genuine passion for the hospitality industry, with a commitment to delivering outstanding guest experiences.A joy for life that translates into creating memorable and enjoyable experiences for guests.Strategic thinker with a keen understanding of business operations, financial management, and the ability to drive profitability while maintaining high service standards.Ability to identify opportunities for growth and innovation, contributing to the ongoing success of the restaurant group.Ability to remain firm and decisive when necessary, with the flexibility to adapt to changing circumstances and challenges.Strong problem-solving skills and the ability to navigate complex situations with poise and confidence.Charismatic, approachable, and empathetic, with a natural ability to connect with people from diverse backgrounds.A leader who embodies the values and vision of the restaurant group, with a strong alignment to its mission of delivering exceptional guest experiences.Willingness to travel as needed to oversee operations, engage with teams, and drive initiatives across multiple locations.
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