Tom Ford Specialist, ARC V&A Waterfront, Cape Town - 40 Hours - Full Time - Temporary Position Summary: • Achieve all Brands key performance indicators and targets • Provides high touch service to all customers at all times to deliver personalized service dependent on customer's needs across all generations and all ethnicities.
• Ensure s represents brand in a positive and professional manner at all times • Fosters excellent working relationships on counter and with the wider business and retailer.
• Drive transactions by proactively promoting new products and additional tasks.
Key Roles & Responsibilities: • Achieve sales targets.
• Create ways to achieve sell through targets e.g.
On counter Special Events.
• Ensures customers are treated professionally at all times/Service excellence .
• Record all sales on a daily basis and be the sales expert.
• Recruit new customers to the brand.
• Monitor competitor brands.
• Ensure client registry is kept up to date at all times.
• Ensure all clients are informed timorously of promotions and special events.
• Ensure all sales are recorded on a daily basis according to the standard.
• All customer returns to be handled according to policy.
• Ensure in store promotions are organized effectively and timorously.
• Attend training courses as and when scheduled.
• Ensure knowledge levels are accurate and up to date.
• Ensure that attendance is punctual and professional.
• Ensure a full, clean and neat uniform is worn at all times whilst on duty and ensure personal hygiene levels are at a high standard.
• Ensure counters, shelves and cupboards are kept clean and dust free at all times.
• Ensure discontinued stock is removed.
• Ensure cleaning tools are stocked and in good condition.
• Ensure all testers are clean and in good condition.
• Ensure there are sufficient stock for all sku's and promotions.
• Ensure display is per merchandising guideline.
• Ensure that collateral corresponds with promotion • Consolidate sales records weekly and then monthly as per required standard • Ensure stock counts are done monthly and recorded timorously • Ensure stock levels are maintained according to standard • Ensures reports are submitted accurately and timorously Qualifications • Grade 12 • Retail Cosmetics/ Fragrance Experience • Ability to work retail hours Job: Retail - Store Primary Location: Europe, Middle East, Africa-ZA-WC-Cape Town Job Type: Seasonal Help Schedule: Full-time Shift: Variable Job Number: 2414594