Tier 2 Onsite Support Technician

Calling all tech troubleshooters We need a Tier 2 Onsite Support Technician superstar to help us keep our software running like a dream. As an Onsite Support Technician you will be responsible for providing business users with quick and efficient root cause resolutions, provide work-arounds to maintain continuity and prevent any loss of productivity time.    What you'll do: Resolve Incidents by means of task completion and resolution within defined SLA Fulfilment Service Requests by means of task completion within SLA Identifying recurring issues and feed into Problem Management End to End communication with business users on any outstanding issues Complete daily, weekly and monthly task list and email to Service Delivery Manager on time. Document troubleshooting on incidents before escalating. Ensure that Techsource email and communications policies are adhered to. Assist with ICT system software and hardware installations and upgrades. Assist with ICT related projects and project co-ordination Proactively monitor Hardware and respond to related alerts. Proactively monitor Infrastructure and respond to related alerts. Your expertise: Desktop Support (minimum 1 years experience) Working within a Domain supporting Windows based thin and fat clients.   Microsoft Office Competence  (including Word, PowerPoint, Excel Outlook Microsoft Office Competence (including Projects Visio)  Microsoft Active Directory   Qualifications required: Matric Maths / a Full N3 Qualification including Maths Certificate or Diploma in IT Microsoft Certified Systems Engineer Certification or Microsoft Certified Professional Certification Advantageous: ITIL Foundation, Cisco CCNA Other information applicable to the opportunity: Permanent Position Location: KwaZulu-Natal (Onsite) Standby: Yes Travel: Must have own vehicle  Â