Are you a customer obsessed, problem solver and dreamer? Do you care about Customer Experience? Are you familiar with the most evolving MarTech stack? Then, this one is for you.
We are looking for one who has been a Steller performer having built and concluded SaaS CX, Marketing Automation businesses for SMBs, Enterprises in Sub Saharan Africa (East & West Africa). Like us, you are a go getter and expert at your craft. You navigate the complex engagement with customers and challenge the status quo. You possess shared values and inclusivity and want to join a culture that empowers you to show up as your authentic self. You know that success hinges on commitment, that our differences make us stronger and that the finish line is always sweeter when the whole team crosses together.
As Territory Sales Manager – East & West Africa, we will look to you to close net new business and be responsible for all opportunities and accounts assigned in the territory, with the goal of turning as many opportunities into closed-won deals as possible. You will collaborate with pre-sales and post-sales support resources throughout sales campaigns and serve customers in a trusted advisor role by always keeping the customer's best interests at the forefront. You will thrive at being available to customers in a consultative capacity, even during those times the customer is not in the market.
Responsibilities
Prospecting Accounts – Prospect for new business across Marketing, Product, Growth, Digital areas within the company, including leveraging leads provided by marketing, SDR, BDR and maintain 5X pipeline coverage.
Building Relationships – Gain a deep understanding of the customer's processes and problems. Ensure the right questions are being asked and answered. Bring unique value to every interaction. Develop relationships with multiple buying personas within the prospect account.
Articulating Value – Connect prospect's business objectives (both functional and corporate) with WebEngage Marketing & Engagement solutions. Deploy a customer-centric approach in understanding how WebEngage can do so.
Driving Sales Execution – Lead enterprise agreements to close being proactive in all aspects of opportunity development. Prepare accurate forecast, building a funnel to cover bookings target, documenting activities in Salesforce and performing other tasks necessary to drive revenue and communicate activities to sales management.
Closing Opportunities – Develop and actively manage interactions within the customer buying cycle using standard processes. Handle different kinds of sales scenarios and negotiate in a manner that drives towards close. Gain buy-in from multiple stakeholders.
Effective Account Coordination – Use a disciplined approach to effectively and efficiently involve pre-sales and post-sales support. Leverage industry expertise as needed.
Demonstrating WebEngage Proficiency – Be proficient with a working knowledge and understanding across all WebEngage products and solutions.
External Skills And Expertise
Minimum of 3 years of quota-carrying sales experience at a software/technology company.
Track record of qualifying and closing consultative/service-led sales, particularly multi-year and subscription-based services.
Exceptional ability to create and foster relationships across enterprise C-suite executives and build consensus among the buying team.
Exceptional time and people management skills to marshal resources and advance opportunities.
Well-versed in the MarTech & CDP industry and strong knowledge of competitor products and capabilities.
Bachelor's degree or equivalent work experience.
Fluent in English.
Exceptional presentation skills, communication skills and inter-personal skills.
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