An exciting opportunity exists for a Mandarin speaking Territory Sales and Branch Manager to join our team in Johannesburg.
The main purpose of this role is to ensure the Branch and Information Centre processes are followed in a professional and efficient manner whilst ensuring profitability and growth of the branch sales. The position will provide oversight on retail sales and drive sales to individuals, corporates, enterprise sales within the assigned territory.
The Branch Manager reports directly to the Head of Branches. This position is responsible for ensuring that Customer Service Representatives can process transactions accurately and professionally. The Customer Service Representatives report directly to this position. They are required to manage the safes and control incoming and outgoing money. They are the first point of resolving customer and staff issues. The Branch Manager is required to promote and increase branch sales while ensuring profitability is achieved.
This position will generate sales through the agent army, marketing the enterprise and corporate products and all other Mukuru products including marketing collateral in the assigned territory. The position will be responsible for creating and managing brand awareness to maximize return on marketing investments and sustainable relationships.
Duties and Responsibilities (Include but are not limited to): Ensure the branch is opened on time dailyEnsure the branch is closed and locked up securely, the alarm is set and in working orderRespond to incidents when the branch alarm is set offCheck that security measures are in place, cameras are in working orderLiaise with 3rd party suppliers and sign off invoicesComplete weekly inspection lists and carry out auditsEnsure the office is kept tidy and branch always looks professionalPromote sales within the branch and increase the number of salesIdentify ways to grow the customer baseOpen the safe first thing in the morning using correct codes and sign registerTake sealed bags out of the safe and ask the consultant to help count cash floatEnsure opening balances match previous day's closing balanceProcess all stock transferred to manager's tillEnsure all stock is counted and correctly sealed at the end of the dayLock all sealed bags in the safe securely at the end of the dayMonitor excess and shortages, carry out investigations for shortagesEscalate shortages to Head of Branches if unresolvedIssue additional stock/top up to consultants as neededOpen safe to retrieve cash and count with the consultants to double-check valueEnsure the stock is accurately transferred to the consultant on the systemIssue a physical receipt to the consultantLiaise with Fidelity Guards to receive and bank money as requiredSign for the stock in conjunction with another consultantObtain a session password and capture the stock accurately into the systemEmail relevant parties with the details of the stock receivedObtain safe code from Transport Forex and lock stock awayRespond to customer queries in a timely mannerEnsure professional customer service standards are maintainedResolve complaints effectivelyResolve queries and conflict with difficult clientsRefer unresolved issues to the Branch Manager when unable to resolve at branch levelIssue bank statementsCreate and issue confirmation letters to customersAssist with processing foreign exchange transactions accurately when requiredAssist with remittance support if requiredProvide on-the-job training to Customer Service RepresentativesCarry out spot checks on the Consultants' cash stockAssist with cancelling transactions when neededProvide advice and guidance to agentsAnalyse and monitor transaction statisticsMotivate and strategize on how to incentivise the agent armyActivate agents for new corridorsGather and present location-specific information on salesEnsure sufficient stock of marketing collateral is availableEngage with potential customers and market the enterprise productCustodianship of the Mukuru brand and maintenance of that standardMonitor individual team members' performanceHold monthly progress discussions with team membersCoach and mentor staff when requiredEnsure adherence to HC and IR policies (including leave approvals, etc.)Ensure all staff attend required training courses for new products and all quizzes are completedProvide guidance to the staffAttempt to resolve any staff issues or grievancesRefer to Head of Branches if unable to resolve staff problemsMonitor and manage own targetsAttend monthly performance meetingsAttend all required training courses for new products Key Requirements: Grade 12 or equivalent (Essential)3 years' Supervisory Experience within a financial institutionKnowledge of foreign exchangeKnowledge of exchange control regulationsKnowledge of FICA regulationsKnowledge of money launderingKnowledge of Reserve Bank regulationsKnowledge of Branch managementKnowledge of HR principles Additional Skills: Verbal and written communications skills in MandarinOrganisational & administrative skillsInterpersonal skillsAnalytical skillsUpholding StandardsEffective CommunicationBottom-line FocusStress ResistanceInitiative and Responsibility If you do not receive any response after two weeks, please consider your application unsuccessful. NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY'S DIVERSITY AND INCLUSION PLANS.
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