Territory Customer Support Manager

Achieves marketing unit product support and customer/dealer satisfaction goals in a geographic area of responsibility by developing channel partner technical and product support capability, preempting and resolving technical and/or parts issues impact.Required:Experience in repairs/problem resolution of construction & forestry equipment (4-7 years experience)Product knowledge (4-7 years experience)Solid understanding of customers and importance of uptime (4-7 years experience)Demonstrated capability to provide technical support and guidance to othersUnderstanding of warranty processes
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