Description Position PurposeFor a CHEP Expert to Administer, manage and control all CHEP and/or customer owned equipment at the customer premises resulting in: - Savings realized by customers - Reduced HP/Reduced Ave Vol on Hire - Reduced losses due to improved controls Major/Key Accountabilities The Customer Service ethos is to provide a high quality, first point of contact account management service to the customer.This individual will work cross-functionally, developing effective working relationships to ensure customer queries are resolved and the customer account is efficiently managed which will facilitate customer loyalty and high levels of customer satisfaction.This role suits individuals who have strong interpersonal skills with the ability to build excellent customer relationships.Candidates who are focused on delivering service excellence, problems solving and have a real interest in getting things right for the customer will thrive in this role.Responsibilities include: General administration and customer account processing and reconciliations (query resolution process), inclusive of Debit Authorisations, THAAsProcessing of customer transfer hire notes.Reconciliation of accounts and controlling of equipment.Manage 1-4-1 Exchanges.Conducting Daily/Weekly/Monthly/Quarterly stock counts.Conducting health checks and providing feedback to the relevant clients and staff (if applicable)Investigation and resolving credit equipment balances.Investigation and resolving suspended movements.Investigate and resolve queries from the customers supply chain partners.Ordering of stockArranging transport – Sending transport schedule to logistics daily.Weekly/Monthly Reporting – Customer & Internal ReportingLogging Collection / Return orders when needed.Regular plant sweeps to identify misuse of CHEP equipment.Equipment quality check – Reporting damages.Demand planning vs Forecast and Collection.Maintaining a strong relationship with the customer through query resolution and proactive identification of potential issues.Identification of new conversion opportunities to increase CHEP overall integration into customer supply chain.Compiling and Presenting Key Performance Indicator reporting for customer and internal management.Log necessary escalations and service requests to the business via Sales Force.Perform any ad hoc tasks as requested by management.Key Requirements MatricBusiness Related Degree or Diploma or studying towards a tertiary qualification.Qualification in Supervisory Development Programme or equivalent is advantageous.3-5 years Accounts & Reconciliation3 years Customer Service1-2 years CHEP customer supportManual drivers Licence - EssentialSkills and KnowledgeAnalytical Skills?Excellent communication skills at all levelsInventory Control SkillsProficiency in Word & Excel is essential.Time Management & Prioritisation.Knowledge of MyCHEP is essential.Knowledge of any accounting/warehouse management system would be an advantage .Team Players who are systematic, accurate, patient, non-aggressive and service orientated will be the best suited to handle this position.Preferred EducationCertificate, Diploma - Business Administration/ManagementPreferred Level of Work Experience3 - 5 yearsRemote TypeNot RemoteWe are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential.This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money.Brambles and CHEP never conduct interviews via online chat or request money as a term of employment.If you have a question as to the legitimacy of an interview or job offer, please contact us at <
