Job Summary: We are seeking a highly motivated and enthusiastic Telesales Clerk to join our team in Gauteng.
As a Telesales Clerk, you will be responsible for gathering and documenting customer information, payment methods, purchases, and reactions to products.
You will also be responsible for keeping up to date on all products and informing customers of new products.
Requirements: * Matric or Grade 12 / NQF 4 learning ability * Added advantage is a relevant qualification * 1 – 3 years of work experience in call centre or a similar environment Responsibilities: * Gather and document customer information, payment methods, purchases, and reactions to products * Keep up to date on all products and inform customers of new products * Answer customers' questions on products and meet sales quotas * Develop a sales script to engage with customers * Build rapport with prospects and maintain effective communication * Identify customer needs, present product/service benefits, handle objections, and close sales * Follow up with customers to ensure satisfaction and address any concerns or issues * Seek referrals or repeat business * Organisation and preparation * Acquiring product/service knowledge * Understanding target audience * Developing a sales script * Customer engagement and service * Building rapport with prospects * Cold calling * Effective communication * Sales process * Identifying customer needs * Presenting product/service benefits * Handling objections * Closing sales * Customer follow-up * Ensuring customer satisfaction * Addressing concerns or issues * Seeking referrals or repeat business Key Skills: * Excellent communication and interpersonal skills * Strong administrative and organizational skills * Ability to work in a fast-paced environment * Strong problem-solving and analytical skills * Ability to work independently and as part of a team * Proficiency in all MS packages How to Apply: If you are a motivated and customer-focused individual with a passion for providing exceptional service, please submit your application, including your CV and cover letter, to recruitmentcompass.za We look forward to hearing from you!
What We Offer: * Competitive salary and benefits package * Opportunities for growth and development * Collaborative and dynamic work environment Note: Applications will be reviewed on a rolling basis, and only shortlisted candidates will be contacted.
Please do not hesitate to contact us if you have any questions or require further information.
