Responsibilities: Actively leads the technical planning, design, maintenance and support of telecommunications systems of both land lines and mobile devices.Coordinate telecommunication needs and provide advisory service.
Coordinate all company telecommunication needs and refer them to external vendors.
Provide advice on telecommunication equipment upgrades.Implements and maintains telecommunications solutions systems to ensure uptime and reliability by providing guidance and advice to business in respect of telecommunication solutions.Establish voice networks by programming features, establishing interfaces and integrations, following industry standards.
Documents voice network by recording configuration diagrams and programming.
Knowledge sharing on researched latest telecoms products relevant to the company's business.
Provide technical support for selected land phones as well as cellular phones and provide advice and guidance to business technologies and costs.Responsible for the video conferencing technical installation and management thereof, thereby ensuring optimized performance.Manage the video conferencing facility.
Investigate video conferencing technology and implement facility in consultation with ITC infrastructure.
Coordinate conference facility connectivity and availability as per business requirements.
Fault find and up keeping of all conferences and set up security for each conference.
Back up and maintain of scheduling software and maintenance on all conference facilities.Testing and management of high-level broadcasts as required by businessEnsures that backup and scheduling of software maintenance is undertaken timeously of all telecommunications facilities/systems across the Group.Execution of daily scheduled recording archiving tasks.
Perform periodical backup of Call centre system configuration if changes do occur.
Coordinate system services updates with service providers on the telecoms systems.Diagnoses malfunctions of systems, databases, network and a variety of equipment for the purpose of identifying needed repairs and/or ensuring equipment is in proper working order.Oversee all Call Centre telecoms needs and advise accordingly.
Verifies service by testing and reprogramming circuits, equipment and alarms.
Identify and correct problems.
Maintains voice network by troubleshooting and repairing outages, updates documentation.
Deliver proper client service to all internal and external stake holders Requirements:
Relevant Degree (Networking and or Telecommunications)Deliver Client Service Stakeholder focus Knowledge of the installation and repairs of traditional PABX and IP telephony systems.
Knowledge of state-of-the-art call centre software.
Knowledge of premise cabling design and installation.
Knowledge of enterprise networks.
5 - 7 Years technical experience in networking or telecommunications.
5 – 7 Years technical experience of traditional PABX and IP telephony systems