Technician: Support - Vryburg (Own vehicle essential)Job Description We are looking for a Field Service Technician responsible for the installation and maintenance of PCs devices for our customer base, in addition to the provision of user training. Responsibilities also include the preparation of equipment that will be installed at customers' premises, as well as stock control/management and administrative duties.
Key Responsibilities: Perform new installations and service calls for PCs Field Services.Preparation of equipment for new installations and service calls.Assist with customer product queries.Assist various departments with technical related queries.Training of new employees on the product range.Manage stock allocated to ensure enough stock for new installations and service calls.Ensure stock is in presentable, working order.Qualifications, Experience & Skills: Educational Qualifications: Matric.A qualification in the fundamentals of IT would be advantageous.Courses: Customer service/care course will be advantageous.Experience: At least 2 years' experience in a field service role preferable.Behavioral Competencies: Delivery: Translates business objectives into practical, prioritised and organised action plans; ensures plans are quickly and successfully implemented. Makes effective use of resources when executing; ensures processes are in place to achieve outcomes aligned to operational excellence standards.Teaming: Communicates ideas, information and business objectives effectively and persuasively, resulting in desired actions/outcomes. Promotes collaboration, information sharing and learning within and across team member boundaries. Focuses on ensuring stakeholder satisfaction by building mutually beneficial relationships with stakeholders.Education: National Certificate Level 4 (N4) / Grade 12: Grade 12 (Required)
Languages: English
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