Technical Test Analyst

Time left to apply: End Date: October 21, 2024 (5 days left to apply)

Job requisition id: R23300

Job Description To create, debug, verify, maintain and update technical test scripts to run automated testing. Responsible for testing the functionality of a system designed to address business requirements to prevent errors/defects in the live system through the implementation of change control and improvement.

Hello Future Technical Test Analyst Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of the people that make it happen.

As part of our talent team at FNB Commercial Core Juristic Platform, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now's the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can: Deliver against operational and cost targets Prioritise resource allocation to minimise and reduce wastage Monitor costs for the financial year according to the operational plan Allocate and approve expenditure Review cost reports and resolve or explain variances to the budget Identify, control and escalate potential risks that may lead to increased costs Manage costs or expenses within approved budget to achieve cost efficiencies Ensure full understanding of customer needs to deliver a quality service Ensure customer service solutions are aligned to the business operational plan, organisational values, and service standards Communicate how customer service solution will be implemented and secure buy-in Ensure product knowledge and advice is technically accurate and provide customers with relevant information to keep them informed of products and service options Ensure resolution of customer queries and complaints timeously and ownership of issues Analyse customer feedback to help improve customer service Propose ideas to improve customer service Deliver customer experience excellence aligned to organisational values and service standards Build professional long-term relationships with customers based on trust that builds the brand Collect and interrogate information and feedback to ensure full understanding of customer needs to deliver a quality service Deliver service that exceeds customer expectations through proactive, innovative and appropriate solution selection and application Provide customers with relevant information to keep them informed of products and service options Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability Ensure implementation of relevant policies, governance and practice standards across the business Maintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements Ensure compliance is adopted in terms of systems and procedures as laid out by organisation and review in response to audit findings and changes Develop an understanding of risks and risk management approaches Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks Educate others and make suggestions for improvements Network and participate in specialist risk forums where required Implement, monitor and control business processes according to quality standards, policy, and compliance and governance requirements in area of accountability Ensure the development, alignment, mapping and implementation of end-to-end processes aligned to the customer journey map Research, enable and consult on improvements and opportunities to harness technology and platform enablement Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimise redundancy Monitor customer feedback reports and align processes to maximise efficiencies Provide input into the development of the business area tactical strategy in achievement of the overall business strategy Develop and implement an area operational plan in achievement of business objectives Assess own performance against competencies and skills required for delivery Identify development needs and select effective solutions to address own development needs Prepare a personal development plan with management to implement and review as required Monitor own progress against development plan and measure impact of results Participate and contribute to a development culture where information regarding successes, issues, trends and ideas are actively shared Build and sustain collaborative working relationships with relevant peers and stakeholders to achieve productivity synergies Participate in specialist communities of practice and contribute positively to own and organisational knowledge improvement You will have access to: Opportunities to network and collaborate. Work that is challenging. Opportunities to be innovative. Resources to help you with your professional development. We can be a match if you are: Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to. Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it. A team player - you believe in the power of teams so you're always part of one, building and leveraging your networks. Think outside the box – have the ability to not be limited by your surroundings, problem solving is one of the key features that drive you. You'll be an ideal candidate if you: Degree or Diploma in IT Strong coding skills in Java 3+ years writing automation scripts Extensive experience with Selenium Knowledge of end-to-end testing SDLC Experience working with CRM Dynamics365 will be highly advantageous All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

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