Technical Test Analyst

Job Requisition ID: R23300
Job DescriptionTo create, debug, verify, maintain, and update technical test scripts to run automated testing. Responsible for testing the functionality of a system designed to address business requirements to prevent errors/defects in the live system through the implementation of change control and improvement.
Hello Future Technical Test Analyst Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of the people that make it happen.
As part of our talent team at FNB Commercial Core Juristic Platform, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now's the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who can: Deliver against operational and cost targetsPrioritise resource allocation to minimise and reduce wastageMonitor costs for the financial year according to the operational planAllocate and approve expenditureReview cost reports and resolve or explain variances to the budgetIdentify, control and escalate potential risks that may lead to increased costsManage costs or expenses within approved budget to achieve cost efficienciesEnsure full understanding of customer needs to deliver a quality serviceEnsure customer service solutions are aligned to the business operational plan, organisational values, and service standardsCommunicate how customer service solutions will be implemented and secure buy-inEnsure product knowledge and advice is technically accurate and provide customers with relevant information to keep them informed of products and service optionsEnsure resolution of customer queries and complaints timeously and ownership of issuesAnalyse customer feedback to help improve customer servicePropose ideas to improve customer serviceDeliver customer experience excellence aligned to organisational values and service standardsBuild professional long-term relationships with customers based on trust that builds the brandCollect and interrogate information and feedback to ensure full understanding of customer needs to deliver a quality serviceDeliver service that exceeds customer expectations through proactive, innovative, and appropriate solution selection and applicationProvide customers with relevant information to keep them informed of products and service optionsEnsure compliance with relevant statutory, legislative, policy, and governance requirements in area of accountabilityEnsure implementation of relevant policies, governance, and practice standards across the businessMaintain knowledge on relevant legislative amendments, industry best practices, and internal compliance procedures and requirementsEnsure compliance is adopted in terms of systems and procedures as laid out by the organisation and review in response to audit findings and changesDevelop an understanding of risks and risk management approachesImplement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risksEducate others and make suggestions for improvementsNetwork and participate in specialist risk forums where requiredImplement, monitor, and control business processes according to quality standards, policy, and compliance and governance requirements in area of accountabilityEnsure the development, alignment, mapping, and implementation of end-to-end processes aligned to the customer journey mapResearch, enable, and consult on improvements and opportunities to harness technology and platform enablementReview existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimise redundancyMonitor customer feedback reports and align processes to maximise efficienciesProvide input into the development of the business area tactical strategy in achievement of the overall business strategyDevelop and implement an area operational plan in achievement of business objectivesAssess own performance against competencies and skills required for deliveryIdentify development needs and select effective solutions to address own development needsPrepare a personal development plan with management to implement and review as requiredMonitor own progress against development plan and measure impact of resultsParticipate and contribute to a development culture where information regarding successes, issues, trends, and ideas are actively sharedBuild and sustain collaborative working relationships with relevant peers and stakeholders to achieve productivity synergiesParticipate in specialist communities of practice and contribute positively to own and organisational knowledge improvementYou will have access to: Opportunities to network and collaborate.Work that is challenging.Opportunities to be innovative.Resources to help you with your professional development.We can be a match if you are: Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to.Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.A team player - you believe in the power of teams so you're always part of one, building and leveraging your networks.Think outside the box - have the ability to not be limited by your surroundings, problem-solving is one of the key features that drive you.You'll be an ideal candidate if you: Degree or Diploma in ITStrong coding skills in Java3+ years writing automation scriptsExtensive experience with SeleniumKnowledge of end-to-end testing SDLC
Experience working with CRM Dynamics365 will be highly advantageous.
Job DetailsTake note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below. 21/10/24
All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

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