Time left to apply: End Date: October 17, 2024 (5 days left to apply)
Job Requisition ID: R21538
Job DescriptionTo create, debug, verify, maintain and update technical test scripts to run automated testing. Responsible for testing the functionality of a system designed to address business requirements to prevent errors/defects in the live system through the implementation of change control and improvement.
Deliver against operational and cost targetsPrioritise resource allocation to minimise and reduce wastageMonitor costs for the financial year according to the operational planAllocate and approve expenditureReview cost reports and resolve or explain variances to the budgetIdentify, control and escalate potential risks that may lead to increased costsManage costs or expenses within approved budget to achieve cost efficienciesEnsure full understanding of customer needs to deliver a quality serviceEnsure customer service solutions are aligned to the business operational plan, organisational values, and service standardsCommunicate how customer service solution will be implemented and secure buy-inEnsure product knowledge and advice is technically accurate and provide customers with relevant information to keep them informed of products and service optionsEnsure resolution of customer queries and complaints timeously and ownership of issuesAnalyse customer feedback to help improve customer servicePropose ideas to improve customer serviceDeliver customer experience excellence aligned to organisational values and service standardsBuild professional long-term relationships with customers based on trust that builds the brandCollect and interrogate information and feedback to ensure full understanding of customer needs to deliver a quality serviceDeliver service that exceeds customer expectations through proactive, innovative and appropriate solution selection and applicationProvide customers with relevant information to keep them informed of products and service optionsEnsure compliance with relevant statutory, legislative, policy and governance requirements in area of accountabilityJob Requirements:Diploma in Information Technology or related qualificationISEB/ISTQB Certification; TMap Next Engineer; ISTQB Advanced Analyst.5 years' experience in the testing space3 years' experience in automation and UI testingExperience coding in JavaKnowledge of SeleniumWeb API testing experienceBanking industry experience highly advantageousJob DetailsTake note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below. 17/10/24
All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
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