Technical Support Manager

Reference: JHB006284-NL-2A leading cash management company based in Houghton is urgently looking for a Support Manager to be responsible for managing the provision of technical support to ICT operations through efficient and responsive Service Desk and Service Delivery Management teams. The Support Manager will be accountable for the delivery of the functional strategy and service management performance in line with service level agreements (SLAs).Duties & ResponsibilitiesIn order to be considered, the following is required:Degree in Information Technology Management, Computer Science, Business Administration, Commerce or similarCertification in relevant Enterprise Architecture or Technology frameworks and methodologies (Advantageous)Microsoft Office SuiteCustomer ServiceTeam LeadershipBusiness AnalysisGood written and verbal communication skillsProgramming languagesData modellingUnderstanding of database / database managementKnowledge of ICT project management principles (e.g., Agile)Understanding of Software Development Life Cycle (SDLC)A strong technical background in applications or technical management experience8 years of experience within a technology department5 years of management experience leading a team of ICT professionals3 years of financial industry experienceKey Performance Areas (KPAs):Technology strategy and innovationPlanning and organisationExecute analysis and design activitiesTechnical implementation within own areaVendor managementCustomer managementBusiness partner relationship managementQualityRisk managementFinanceLeadership and people managementIf you would like to email your CV directly, please send it to ****** or contact 065 959 2081.Please consider your application as unsuccessful if you have not received a response within 14 days of submitting your application.Package & RemunerationPlus Medical Aid, Pension, Risk Benefits, Disability, Funeral Cover, 13th Cheque for non-management roles.
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