At Webflow, our mission is to bring development superpowers to everyone. Webflow is the leading visual development platform for building powerful websites without writing code. By combining modern web development technologies into one platform, Webflow enables people to build websites visually, saving engineering time, while clean code seamlessly generates in the background. From independent designers and creative agencies to Fortune 500 companies, millions worldwide use Webflow to be more nimble, creative, and collaborative. It's the web, made better.
We're looking for a Technical Support Associate to help empower our customers to do their best work and make Webflow the best product possible. This individual will be working Weekends (Wednesday-Sunday). About The Role Location: United Kingdom or Ireland Required shift: Weekends (Wednesday-Sunday) Full Time, Permanent Reporting to the Manager, Customer Support The cash compensation for this role is tailored to align with the cost of labor in different geographic markets. We've structured the base pay ranges for this role into zones for our geographic markets, and the specific base pay within the range will be determined by the candidate's geographic location, job-related experience, knowledge, qualifications, and skills.
United Kingdom: Zone 1: GBP 38,800 – 48,100 Zone 2: GBP 34,900 – 43,300 Ireland: EUR 45,000 – 55,800 As a Technical Support Associate, you'll…
Provide consistently high-quality customer experiences for all Webflow customers Help customers in support queues using applications including but not limited to Zendesk and Jira File bugs, troubleshoot product issues, and collaborate with the team to provide an excellent customer experience Advocate for our customers and work closely with your team and manager to find areas of improvement within our product and services. Requirements About you Ability to work a Wednesday – Sunday schedule Understanding of HTML, CSS, DNS or web development/design using tools like Webflow Have demonstrated written and verbal communication skills in the English language You'll thrive as a Technical Support Associate if you:
Have demonstrated experience with providing high-touch customer support over email, phones and live chat in SAAS or technical customer service Possess a deep understanding of Webflow products or have experience with other web design tools or platforms Exhibit analytical reasoning and critical thinking skills for technical troubleshooting Have the ability to learn new digital tools quickly Work autonomously, creatively, and kindly with your teammates while empowering and supporting those around you Practice radical candor with your colleagues to communicate clearly. You can start from the common ground as a great listener and work towards creative solutions with others Advocate for others – including customers and colleagues – and you want to build a career in customer support! Our Core Behaviors Obsess over customer experience. We deeply understand what we're building and who we're building for and serving. We define the leading edge of what's possible in our industry and deliver the future for our customers. Move with heartfelt urgency. We have a healthy relationship with impatience, channeling it thoughtfully to show up better and faster for our customers and for each other. Say the hard thing with care. Our best work often comes from intelligent debate, critique, and even difficult conversations. Make your mark. We seek out new and unique ways to create meaningful impact, and we champion the same from our colleagues. Benefits & Wellness Equity ownership (RSUs) in a growing, privately-owned company 100% employer-paid healthcare, vision, and dental insurance coverage for employees and dependents Flexible PTO with a mandatory annual minimum of 10 days paid time off for all locations Access to mental wellness and professional coaching, therapy, and Employee Assistance Program Professional career coaching, internal learning & development programs 401k plan and pension schemes (in countries where statutorily required) Remote, together At Webflow, equality is a core tenet of our culture. We are an Equal Opportunity (EEO)/Veterans/Disabled Employer and are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences.
Please Note We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process.
To join Webflow, you'll need a valid right to work authorization depending on the country of employment.
If you are extended an offer, that offer may be contingent upon your successful completion of a background check, which will be conducted in accordance with applicable laws.
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