Ref number: Sunderland 2025 AGY 01 Please do not apply for this role unless your CV meets the following general requirements, listed below:You must be UK based and have the right to work in the UK.For office based and hybrid roles, your commute to the place of work must be less than 1 hour.This is a temporary role, initially 5-6 months.
Please do not apply if you are seeking a permanent position.Skills & Experience:Knowledge of Microsoft Office, including Microsoft Word and ExcelKnowledge of CRM systemsFamiliar with KPIs, researching and presenting business information, financial administration, and monitoring service standards.Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.Strong IT skills including Microsoft packages or equivalent (e.g.
G Suite).What's involved with this role: As a Technical Support Assistant, you will play an integral role in supporting the daily operations of Environmental Services.
You will be responsible for a variety of administrative tasks.
Attention to detail, excellent communication skills and the ability to work independently will be essential to succeed in this role.
You will be required to maintain a high level of accuracy, whilst meeting tight deadlines and have the proven ability to work collaboratively in a high-volume environment.
The ideal candidate will have a positive attitude, with strong organisational skills along with the ability to multi-task and provide a high level of customer care and act as a representative for the service. Key Responsibilities:Provide a technical administrative support service whilst delivering an effective first-class professional service to customers.Act as the main point of contact within Environmental Services for customers to make enquiries, appointments and other arrangements connected to service delivery along with advising and updating customers on progress/delays as and when required and liaising with colleagues to ensure prompt resolution of all queries and recharge disputes.Work in partnership with other Departments and Directorates of the Council and where required external organisations.
Assisting in dealing with queries and representations from internal/external clients, Council members and others.Assist with developing and maintaining effective working relationships with internal colleagues and external partners at all levels to facilitate information sharing and service improvements.Assist with, administer and action all requests for services.
These can be generated via automated CRM systems, email, telephone or verbally.
Assist in the design processes that maximise the use of IT systems and integrate work across Environmental Services.Deal with and support the use of maintenance, scheduling and asset systems, which includes GIS mapping systems.Give excellent customer service when dealing with customers.
Provide an effective, timely response when dealing with and processing complaints.Have the ability to create SAP works/purchase orders, undertake procurement of materials and contractors including obtaining prices via the use of framework documentation or requesting quotations and creation of purchase orders.Take receipt of deliveries ensuring the requisitioner is informed of the delivery.Process requests for payment; checking invoices for accuracy, goods receiving and working with Accounts and suppliers or contractors to resolve queries and blocked invoices promptly.Monitor and update all electronic systems including but not limited to servicing and contracts records, training and health surveillance records, accreditation records, and equipment registers.Maintain electronic systems on a regular basis to ensure all documents are accounted for and easily accessible.
Assisting with service compliance with all statutory requirements, for example the Operator's License.Take action to ensure senior managers are informed immediately of any issues that may disrupt service delivery.Actively promote continuous improvement to raise standards and inform good practice.Carry out such duties as may be required by the service as appropriate to the post.The above duties and responsibilities are not exhaustive and may vary without changing the character of the job or level of responsibility.
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