Technical Specialist (Hybrid)

Responsibilities: Customer Support for API users and escalated customer queries, administering help desk support to ensure client tickets are resolved timeously Investigation / Problem Solving / Troubleshooting Issues Analysing Logs Coordinate changes to the software or any other config changes that may be client specific or otherwise Change Request Management and Processes Documenting Processes Checking Validations and attending to issues or escalating them to the relevant owner Assist in Compiling RCAs Requirements: Degree, Diploma or IT Related certification Proficiency with Excel and functions such as VLOOKUPS, HLOOKUPS etc. Good general knowledge of IT & keen interest in telecommunications? Good knowledge of Windows and how software works A good knowledge of networking including VPNs and IP-SEC tunnels Must have the ability to run Basic SQL Queries Understanding of APIs such as SOAP, REST etc. Worked with API building and testing tools such as Postman API Platform Capture traces using Wireshark and being able to interpret the results Advantageous: Experience in the mobile messaging / chat commerce industry An understanding of the SMPP protocol Worked with Atlassian Jira Worked with SEQ Worked with code repositories GIT