Main job function Key Responsibilities:Pre-Sales, Sales and Customer interfaceAttend and participate in internal and external meetings relevant to the pre-sales cycleResponsible for solution feasibility, qualification and articulationDetermination of internal and external technology/technical, pricing and vendor requirements for SolutionsProduction and provision of architectural design and execution of solutions for customer requirementsEnsure proposals and solution amendments are responded to with adequate quality, within prescribed timescales, with input from engineering, procurement and project delivery.Provide technical and solutions support and advice for Sales Team, and assist in evaluating opportunities, based on technical requirements and alignment with business capabilities.Ensure collaboration with vendors and partners to understand latest offeringsInternal engagements with Sales teamsExternal engagements with CustomersTechnical interfaceConsult with the Technical Teams to assist in the development of solutions (designs equipment/hardware, configurations, etc.) to meet company requirements and customer needsEnsuring compliance with the companies Architecture and Engineering standards, specifications, policies and protocols in the formulation of the Design Diagrams and Technical Solution Document (TSD) for all Customer solution requirementsOwning the process and following correct approval protocol from Divisional Technical LeadsTechnical oversight of the development and delivery of the Solution over the project lifecycleAnalysis of key performance metrics and indicators for network infrastructure to ensure service availabilityAnalysis of infrastructure resource utilization, trending, and capacity planningCreate and update documentation for all relevant procedures, solutions and architecturesInternal engagements with technical teamsOperations interfaceProduction and provision of complete Solutions Delivery and Support Packs in line with Operations (Delivery and Support) requirementsSolutions review post implementation and customer handover of the Solution to the customer (Designed versus As Built)Internal engagements with Delivery and Support teamsProcurement and Vendor interfaceProduct Development Input, ensuring product positioning is achieved, delivering key benefits, targets and deliverablesDefinition/Provision of Vendor technology requirements for selected Vendors (preferred/identified)Assessment of solutions proposals and quotes received from Technology VendorsFinal selection, validation and verification of technologies and Vendors required for the Solution based on internal, external and customer requirementsExternal engagements with Technology VendorsGeneralParticipate and contribute to internal and external meetings as requiredBe willing to carry out or assist with such tasks as may be required to achieve deliverables, or as reasonably requested by a member of the companyRegularly familiarize yourself with the company's portfolio of Products and Services, Customers, Suppliers and internal ProceduresBe willing and able to work in such locations as relevant to the successful delivery of the assigned projectsAlways be a professional and courteous representative for the companyKey RelationshipsInternal Sales, Operations and Technical TeamsSuppliers and third-party vendorsCustomers Technical TeamsRole PotentialIncrease in the scope of Customers and/or Solution complexities with additional experience, and improved knowledge of the company Portfolio of Services and Customers.More in depth involvement in the Product Development area of the business with increased responsibilities.Necessary Experience and/or Qualification5+ years of Pre-Sales and/or Solution Architecture experience in a service provider environment5+ years of Technical Engineering experienceRelevant network certifications an advantage i.e. Cisco, Fortinet, AWS and/or AzureDeep technical understanding of networking, voice and secure cloud products and servicesKnowledge and experience of physical network infrastructureExperience in communicating complex technical solutions directly with customersExperience in articulating technical designs and requirements in a structured formatPersonal Skills/Competencies RequiredExcellent written and verbal communication skillsExcellent Visio skill in creating diagrams both internal and external facingExcellent documentation and technical design documentation skillsTechnical and strong analytical skills requiredCreative approach to problem solvingInterpersonal communication and customer service skills to work successfully with prospects, customers and performance teams to meet performance goals.Self-motivated, project and account management experienceTravel to prospective customer's sites as necessaryAbility to follow standard engineering principles and practicesAble to create strong relationships with customers
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