IntroductionAn international automotive OEM based in Tshwane, Gauteng is looking for an Advanced Services Engineering & Training Manager to be responsible for Advanced Service Engineering for ZAF, SSA, NA & ME, Technical Training for ZAF & SSA and Recall for South Africa.Duties & ResponsibilitiesThe primary Responsibilities are:Advanced Service Engineering.Prepare to support all future New Model LaunchesEnsure Service literature like Workshop Manuals, wiring diagrams, etc. is updated and available to Buy.Special Service ToolsEnsure Service schedules are updatedDiagnostic tools, support, and validation.Loan a Tool program is managed.Collaborate with the International Markets Group Publishing Team.Technical Training.Manage the two training facilitiesEnsure Dealer Network is trained and competent in all Specialties as well as New Model Introduction Training.Training facilities is equipped adequately for training.Latest Training programs are developed and included in the Training curriculum.Manage our Purchased Service provider.Collaborate with the International Markets Group and US Training teams.Manage the training fleetField Service Actions (FSA) / Recall.Launch Recalls for South Africa on timeEnsure all is in place prior launching of an FSA.Manage FSA's within GCAMPManage our Purchased Service providerCollaborate with the International Markets Group Recall teamKey performance indicators include:Advanced Service EngineeringAll Special Tools are available and issued to dealers 2 months prior new product launch.New Model Training concluded prior launch.All Service literature available and updated prior launch.TrainingSouth AfricaEnsure 100% of Dealers achieve a Training CompetencyTrainer and Trainee SatisfactionAchieve 2nd Tier metrics i.e., FIRFT, Class fill, Delivery days and % Technicians trained.Manage Projects i.e., Skills Competition.Manage Tier 1 and Tier 2 TrainingField Service Actions (Recalls)Launch Recalls timeouslyEnsure all parts are available prior launchManage all aspects of launching, managing and completion rates of recalls.Ensure Government Agencies are notifiedAd-HocManage the Upstream & Training Budget.Manage Occupational Health & Safety for the SEO facilityDesired Experience & QualificationQUALIFICATIONS and EXPERIENCEEngineering Degree or National Higher Diploma; MBA in addition is highly advantageous.Min 3+ years' experience in the Automotive Industry. Additional experience in the Technical Service industry or Dealer Service environment will be a definite advantage.Must possess a valid driver's license; ability to travel across Southern & Sub-Sahara Africa for several days at a time when required.
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