Tier 2 Onsite Support Technician

Our Client is looking for a Tier 2 Onsite Support Technician who will be responsible for providing business users with quick and efficient root cause resolutions, provide work-arounds to maintain continuity and prevent any loss of productivity time. The Onsite Support Technician acts on behalf of the client and is responsible for providing services in an ethical and professional matter at all times. What you'll do: Resolve Incidents by means of task completion and resolution within defined SLA Fulfilment Service Requests by means of task completion within SLA  Identifying recurring issues and feed into Problem Management  End to End communication with business users on any outstanding issues  Complete daily, weekly and monthly task list and email to Service Delivery Manager on time.  Document troubleshooting on incidents before escalating.  Ensure that Techsource email and communications policies are adhered to.  Assist with ICT system software and hardware installations and upgrades.  Assist with ICT related projects and project co-ordination  Proactively monitor Hardware and respond to related alerts.  Proactively monitor Infrastructure and respond to related alerts.  Your expertise: Desktop Support (Minimum 1 year experience) Working within a Domain supporting Windows based thin and fat clients.   Qualifications required: Matric Maths / a Full N3 Qualification including Maths Certificate or Diploma in IT Microsoft Certified Systems Engineer Advantageous: ITIL Foundation, Cisco CCNA Other information applicable to the opportunity: Permanent Position Location: KwaZulu-Natal - Onsite Travel : Must have own vehicle (they will claim back travel from the company)