Position: Technical Service and After Sales Manager
Salary: Market related
Location: Midrand
Job type: Permanent
Industry: Power Generation
Reference Number: RDT.A.TSASM.26072024
COMPANY DESCRIPTION: Our client is a manufacturer of gasoline, diesel, natural gas and marine generating sets as well as lighting towers and generator hardware. They are looking for a Technical Service and After Sales Manager to join their team.
JOB DESCRIPTION: The main aim of this job is to carry out all service operations by keeping customer satisfaction and brand value of the company at the highest level and be able to coordinate the service team, to successfully complete service activities by communicating closely with current and potential customers.
MAIN DUTIES & RESPONSIBILITIES: Creating service targets and preparing periodic service reports. Presenting prepared service reports to the relevant managers. Making business plans in line with the company's quality policy and targets. Conducting research in new or targeted markets and identifying potential customers. Establishing close communication with current and potential customers to develop these relations. Planning and managing necessary activities for malfunction, assembly, periodic controls, and commissioning processes. Providing planning and coordination for periodic maintenance. Establishing a follow-up system for maintenance processes and implementing this system. Determining and supplying purchasing needs related to maintenance and repair of generators. Guiding and organizing to eliminate malfunctions during installation, maintenance, and repair. Following periodical maintenance periods of customers with service contracts. Carrying out procurement processes of Personal Protective Equipment. Distributing Personal Protective Equipment to the service team and ensuring proper usage. Making timely warnings regarding deficiencies in the use of Personal Protective Equipment. Preventing the use of old or lost personal protective equipment. Informing the team to achieve determined service targets and providing feedback. Ensuring efficient use of work-related equipment provided to the service team. Training the service team in line with company strategies and customer expectations. Monitoring customer satisfaction and solving complaints or problems. Controlling and directing the preparation of service information forms. Continuously monitoring and reporting service performance parameters. Developing activities to increase customer satisfaction and analyzing results. Measuring and increasing performance of sub-dealer service and spare parts. Renewing existing periodic maintenance contracts periodically. Making periodic maintenance agreements with new customers. Ensuring general maintenance of generators in the region. Following spare part purchase tenders in the region. Creating pre-billing service and maintenance progress payment files for government institutions. EDUCATIONAL REQUIREMENTS: Grade 12 / Matric or equivalent. Degree / Diploma in Engineering (Mechanical / Industrial / Electrical). Certificates in Generator Service Trainings, Sales Techniques Training, Customer Relations Training (Added advantage). EXPERIENCE AND SKILLS REQUIRED: 10 Years' experience in a similar position. 3 – 5 Years' experience in the power generation industry or similar. 5 Years' management experience. Domestic and international travelling required. Driver's license + own vehicle. SAP and ERP / CRM Application knowledge. TO APPLY FOR THE POSITION, PLEASE FOLLOW THE LINK BELOW: Application Link POPIA By submitting your CV, you confirm that:
We may retain your personal information in our database for future matching positions. We may contact you when suitable opportunities arise. The information you have provided to us is true, correct, and up to date. We endeavour to reply to each and every application; however, should you not hear back from us within 14 days, please consider your application unsuccessful.
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