Technical Product Support Specialist

Creation of market-specific management information, especially when new products are launched. Control of repair solutions and communication in the market.

Duties:
Providing prompt and qualified repair support (repair advice) to the Group Commercial dealership network in South Africa and in SSA markets
Repairing, diagnosing and analysis, of vehicles that have been returned to the TSC recruitment.
Flying doctor function, diagnosing and repairing vehicles onsite at a dealer
Providing technical support via remote diagnosis to the dealer.
HV Electric vehicles support, analyzing & diagnosing, of electric vehicles.
Minimizing operational costs, covering warranty and goodwill expenses, by ensuring timely and effective development, implementation, and dissemination of information to the Dealers.
Assessing technical service information solutions for product issues and ensuring timely dissemination of all pertinent information related to the Dealer Network.
Collaborating with Quality Divisions within the Group to update and inform Dealer organization about the progress in formulating actions to resolve technical issues reported.
Supporting the Customer interaction Centre for all technical queries related to vehicles in the market.
Monitoring the effectiveness of existing diagnostic and repair instructions in the field and ensuring corrective action is immediately taken where technical problems occur.

Requirements:
NN Diploma / National Diploma / Degree in Electrical/Mechanical / Electronics Engineering or Motor Mechanic Trade Certificate with a Master Technician Certificate.

Experience:
Minimum 5-10 years postgraduate work experience related to mechanical, electrical fault finding and development of technical solutions.

Essentials
Ability to handle automotive product support issues.
Comprehensive vehicle product knowledge.
Familiarity with Group Aftersales Service systems and processes.
Excellent computer skills (MS Office).
Problem-solving, task prioritization and multitasking skills.
Ability to work effectively under pressure and meet strict deadlines.

Added advantage
Ability to read and interpret German technical drawings and documents
High voltage technician HVT /HVE Certification