Key Responsibilities:
Deliver efficient first-time call resolution while providing an all-round superior service and excellent employee experience.
Responsible for talent acquisition including sourcing, screening, assessment coordination and placement of candidates.
Provide employee relations advice and support.
Provide support and advice related to, among others:
Talent Acquisition.
Employee Relations.
Training and Development.
Performance and Transformation.
OD and Reward.
Maintain and ensure adherence to agreed policies and procedures.
Assist and advise line managers and employees on the effective utilisation of relevant self-service options.
Maintain employee data and reporting.
Adhere to service level agreements and quality standards.
Qualifications and Experience:
HR related Diploma, Degree or Postgrad is preferred.
2 – 3 years' experience in HR.
Cross function HR knowledge (Non-negotiable).
Good MS Office (Excel) skills.
Customer service / user experience passion.
Continuous improvement performance mindset.
Understanding of the TFG business context.
Skills:
Review and Reporting.
Managing Change.
Business Case Contribution.
Business Process Modeling (BPM).
Enterprise Readiness Assessment.
Perform Gap Analysis.
Human resources systems and tools.
Presentation Creation.
Spreadsheet Expertise.
Employee Relations.
Learning Solutions Development.
Behaviours:
Applies market and business insights in order to drive organisational objectives.
Effectively works with others to achieve shared goals.
Creates an environment that fosters and nurtures a culture of creativity which drives success.
Thinks and plans strategically, focusing on the long-term goals and objectives of the organisation.
Develops plans and prioritises initiatives that align to the organisational goals and objectives.
Understands and navigates dynamics created by processes, systems, and people.
Assesses and improves the efficiency, effectiveness, and quality of various work processes.
Quickly adapts and acquires new knowledge, skills, and competencies in a rapidly changing environment.
Interprets and simplifies complex and contradictory information when resolving organisational problems.
Takes accountability and ensures others are held to account on agreed upon performance targets.
Sets ambitious goals and takes focused action to achieve desired outcomes to deliver measurable results.
Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.
#J-18808-Ljbffr
