Technical Operations Manager, Support Engineering

Technical Operations Manager, Support EngineeringAmazon has built a reputation for excellence with recent examples of being named #1 in customer service, #1 most trusted, and #2 most innovative. Amazon Web Services (AWS) is carrying on that tradition while leading the world in Cloud technologies. AWS Support provides global technical support to a wide range of external customers as they build mission-critical applications on top of AWS services. As a member of the AWS Support team you will be at the forefront of this transformational technology assisting a global list of companies that are taking advantage of a growing set of services and features to run their mission-critical applications.As a Support Operations Manager, you will provide exceptional leadership & management needs for our growing number of Engineers. You will have a love for technology and operational excellence, to provide our customers with an exceptional experience and service.Key job responsibilitiesDefine and Execute Business PrioritiesTeam and Performance ManagementOperational ExcellenceRecruiting and HiringIncident and Escalations ManagementWe are open to hiring candidates to work out of one of the following locations:Cape Town, ZAFBASIC QUALIFICATIONSThe right person will have strong people management experience of 5+ years with a track record of success. They will be analytical and have experience in leading multiple technical support or operational teams of up to 20 people, in high-pressure environments. Must have a record of driving projects to improve operations and support-related processes and the right high-level technical support experience. Strong verbal and written communication skills, which will be key in driving customer and internal communications.PREFERRED QUALIFICATIONSExperience with managing IT environments on behalf of customers. Engineering, Computer Science, IT Degree or equivalent experience MBA or equivalent experience. The Amazon Web Services business requires innovative thinking balanced with a strong customer and quality focus. This leader will have a track record of achieving that balance. Experience in one or more of the following Windows, DevOps, Deployment, Networking, Enterprise Software.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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