Main purpose / objective of the position: To plan, direct, coordinate and budget, either personally or through subordinate personnel, all activities concerned with the operational infrastructure and operational management of the portfolio, including building construction and repairs, air-conditioning, cleaning, fire equipment, hygiene equipment, landscaping, parking, pest control, safety and security, smoke ventilation and waste Management.
Decision making authority: Employees in band D1 may establish precedents enabling employees in lower bands to produce. They interpret the program laid out by senior management and client by applying material and manpower resources to achieve the objectives outlined in the program and specific to a minor organizational function.
Experience / Education: Minimum qualification Grade 12, with Building Science / Project Management / Construction Management or similar technical tertiary qualification. Technical background and technical skills are essential. Own transport and drivers license. A minimum of 5 years experience in Operations / Facilities Management in large scale retail / commercial / industrial property environment.
Skills required: Implementation and management of Service Level Agreements; Cost budgeting and control-client approvals; Administration principles and reporting; Strong interpersonal skills; Strong negotiation skills; Planning, Organising and Time Management; Ability to organise resources.
Knowledge required: Lease conditions including house rules; Sound knowledge of housekeeping principles; Sound knowledge of OHS and SHE Acts; Basic knowledge of BCE Act; Advanced technical knowledge; Working knowledge of Company policies and procedures; Knowledge of relevant statutory requirements and contract management
Competencies required: Customer and quality focus; Problem solving and decision making; Resilience and Initiative; Methodical; Communication; Tolerance for stress; Investigative; Drive and productivity
Major drivers of work volume: Geographical spread of buildings; Grading and complexity of buildings; Tenant and customer profile; Level of Mechanical / Electrical Complexity; Rental Levels; Management complexity & intensity.
Interface / relationships with: Internal: Portfolio Executives, Property / Centre Manager/General, Operations Managers, Portfolio Managers, Lease Administrator, Debtors Administrator, Handyman.
External: Contractors, Landlord, Tenants.
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