Job number: 10011059Job title: Tech Officer: Network Field OperationsJob grade: OP1Group/ BU: OpenserveDivision: OpenserveSpan of control: 0Reports to: ManagementREM Functional Area: TechnicalCore DescriptionTo install/ recover/ repair/ maintain telephone equipment/ services/ cables/ wireless/ fibre technology and related products to satisfy customer needs.Job ResponsibilitiesCo-ordinated ResourcesDetermine and analyse objectivesDetermine resource requirementsIdentify available resourcesSecure required resourcesMaintained ResourcesInspect resourcesReplace and secure resourcesComply to yard rulesUpdate recordsDetermine resource requirementMaintain tool listCheck and clean tools / equipmentReplace faulty tools / equipmentProcessed DocumentationObtain/receive documentationUpdate/verify completed documentationSubmit documentationFile documentationPerformed Network InspectionsReceive/ identify needObtain documentationExecute inspectionLiaise with customers/contractorsProvide feedback to role playersRepaired/ Maintained Cable NetworkDo quality (360) & Photo qualityReceive and interpret instruction and / or authorisationRequest and / or obtain materialPrepare / secure work areaDiagnose and localise fault and/ or taskApply / adhere to SHE proceduresComplete task and / or repair faultUpdate cable recordsRehabilitate work areaInstalled or Recovered Equipment and SystemsReceive and analyse request for installation or recoveryObtain installation and recovery detailsPerform pre-installation test on the Access NetworkInstall/ Recover equipment/systemsCommission equipment/systemsPerform functional testHandle keys / loose coins / ContainersCommunicate with customerObtain installation clearanceLiaise with key role playersClear work areaRestore working area/walls/floorsInspect vehicleObtain materialPlan daily routineApply/ adhere to Safety Regulations and StandardsCore CompetenciesFunctional KnowledgeADSL; Broadband Technologies; EMGW; Equipment; Installation/ Maintenance Procedures; Legislative Technical Environment Terminology; Network Infrastructure; Policies and Procedures; Products; Safety Regulation and Standards; Telkom Mobile Test Equipment; WCDMA; Wi-max; Wireless Technology; CLICK compliance, MiMix Vehicle ComplianceFunctional SkillsCommunicating; Computer Literacy; Hand/ Eye/ Ear Coordination; Marketing Techniques; Planning; Problem SolvingAttitudes/ Leadership CompetenciesAccountability; Accurate; Confident; Continuous Performance Improvement; Conscientious; Customer orientated; Diligence; Honesty; Initiative; Proactive; Respect; Responsible; Tactful; Teamwork; TrustworthyEducationNQF 4: Grade 12 and relevant modular trainingOR NQF 3: Grade 10 (Int) and relevant modular trainingExperience1 year experienceCertificationsSpecial RequirementsValid Drivers licensePrepared to travelAbility to travel and stay out overnightAbility to work outside of normal working hoursPhysical RequirementsColour VisionWork at HeightsWork in Confined SpacesKey StakeholdersAdditional InformationOutputs (continued)Repaired / Maintained Equipment/ SystemsReceive and analyse fault/ maintenance informationDiagnose / localise faultApply/ adhere to required SHE proceduresRepair or refer faultPerform routine maintenanceModify / upgradeConduct functionality testsInspect and Clean all Sub AssembliesPerform manual test reportRecover / return faulty componentHandle keys / loose coins / ContainersComplete documentationRepair / replace lockClear fault on systemLiaise with key role playersClear working areaRestore working area/walls/floorsCommunicate with customerInspect vehicleObtain materialPlan daily routineEstablished and Maintained Customer Relations/Liaison/QueriesReceive and analyse request from role playersDetermine key role playerObtain informationEstablish professional relationshipMaintain professional relationshipReceive enquiryAnalyse enquiryPrioritize enquiryProcess customer enquiryChannel to relevant sectionAdvise customer on progress of complaint / queryFollow up with commentsProvide feedbackDismantled/ Recovered EquipmentReceive serial numbersInspect vehicleLiaise with key role playersPlan the dismantlement/recovered activitiesDismantle equipmentInform customerObtain dismantlement clearanceComplete documentationExperience12 Months relevant experience in the Network Field Operations.
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