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Santam Motor Claims has a position available for a Team Manager: Motor Claims Service Consultant based in Bloemfontein.
JOB DESCRIPTIONThe successful candidate will be responsible for managing, supporting and developing a team of Motor Claims Service Consultants, monitoring targets, deadlines and ensuring adherence to Service Level Agreements and compliance to Standard Operating Procedures with the view to deliver a superior client service experience.
KEY RESPONSIBILITIES• Ensuring that the team members are equipped with the necessary process and product knowledge, system skills and behavioural competencies to enable them to achieve their various targets.
• Monitor workload/workflow, processes and performance.
• Resolve client enquiries of a sensitive nature (complaints).
• Conduct performance appraisals for direct reports.
• Attend to performance related issues and disciplinary matters.
• Build and maintain excellent business relationships with intermediaries and suppliers and ensure that the team does the same.
QUALIFICATIONS AND EXPERIENCE• Matric
• 5 - 8 years claims services experience
• Insurance related qualification
• Experience in a leadership role (beneficial)
• Process improvement and implement experience (beneficial)
• Relationship Management (beneficial)
• Performance Management (beneficial)
SKILLS• Ability to work under pressure.
• Good communication skills (verbal & written)
• People management skills
• Computer literate (MS Word, MS Excel and MS Power Point)
KNOWLEDGE• Knowledge of Short-term Insurance products
• Knowledge of Santam Motor Claims processes
• Knowledge of Santam Motor Claims Systems (e.g. e-Natis, Abuntex, ClaimCenter, Mainframe, BPM, RSS/JDE, etc.) (advantageous)
COMPETENCIESABOUT THE COMPANYSantam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.
Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We're about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.
At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets
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