We have an exciting opportunity for a Team Manager: Digital Distribution within SHA Risk Specialists.What will make you successful in this role?Key responsibilities include:Assist in formulating, implementing and co-ordinating the strategy to drive usage of SHA's digital platform.Implementation measures to reduce traditional underwriter/broker interaction off-platformImprovement of turnaround times on renewal and new business (internal)Develop and implement new product solutions for the target base using SHA's pocket underwriter.Responsible for both top-line growth in line with budget as well as Net Underwriting Result of your relevant business area.Assist in and run strategic projects within our business area. Provide detailed analysis and reporting on the Underwriting performance of your relevant business area.Actively seek ways to keep competitive advantage in the market.Co-ordinate and proactively search for new strategic partnerships to scale our SME business across different product lines. Budget:Assist Business/Underwriting Head in preparing a budget for the relevant business area that is in line with the overall company strategy for growth and financial sustainability.Adhere to the budget set and approved by heads of business through the generation of income and the control of expenses.Effective management of the business unit's budget and its resources. Detailed understanding of the financial drivers of a business is key.People Management:Day-to-day management of staff on underwriting/marketing and administrative related issues.Performance management of staff through appropriate application and implementation of company policies and procedures. Training and Development of staff so that they may reach their full potential.Contribute to, encourage and ensure teamwork in order to promote a healthy and engaged workforce.Marketing / Relationship Building:Drive visits between team and brokers to establish new relationships and maintain existing broker network.Assist brokers in adopting SHA's digital tools via group training and presentations. Write articles and conduct media interviews on SHA's digital strategyDrive use of the Pocket Underwriter for new and targeted brokers to generate their own quotes and policy documents on renewal business.Ability to think strategically and create new opportunities, as well as the operational understanding to ensure delivery on those opportunities to the benefit of SHA and the wider Santam group.Set and drive a high performance culture.Internal Communication and General Admin:Assist Business Head with Quarterly Business ReportsProvide monthly feedback to Underwriting Head on:Income generated per broker on platform vs off-platformGeneral feedback from market on quotes both competitiveness and SHA response timeAwareness of insurance markets development and changes Design and produce reports to monitor movement of business and trends in broker usage of platform.Manage credit control if and when required.Build strategic and operational alliances with business units within SHA and the wider Santam group.Qualifications & Experience5+ years of Commercial Insurance experience (broking or underwriting)RE MatricNQF Level 5 Insurance QualificationAppropriate tertiary qualification a preferenceFAIS compliantExcellent Interpersonal skillsBuilding and maintenance of key business relationshipsSystemic ThinkingSelf startingAbility to cope in high pressure environmentLateral thinking and problem solving relating to PU systemUnderstanding of Insurance systemAnalysis and judgementClient orientation Communication Skills including negotiationInitiativeLeadershipStrategic thinkingPlanning and budgetingTeamwork Our recruitment process OnboardingStep 8You made it. Here we ensure we receive all your documents to get you onto our payroll system. Our recruitment process AdvertiseStep 1Our vacancies are advertised between 3-5 days depending on the market availability of the skills required. Our recruitment process Step 2Could take a couple of days depending on the volume and the screening process, which various according to the complexity of the role. Our recruitment process Step 3Long listed candidates are sent to the hiring manager to review and consider for the next stage of the selection process. Our recruitment process Telephonic screeningStep 4Candidates may be contacted for a short screening interview to get to know them better and to ask any clarity seeking questions. Our recruitment process Your interviewStep 5We use a competency interview model. Interview dates will be confirmed via e-mail. During the interview you will be introduced to the panel and the process will be explained. Remain calm and sell yourself. This is our opportunity to match your skills to the job. You only get one shot! Our recruitment process AssessmentStep 6Should we like what you bring to the table, depending on the job you are being considered for, you may be invited to complete a psychometric assessment. Further employment checks are conducted the ensure the validity of your credentials. Our recruitment process Step 7Prior to an offer being made, there may be a second interview to meet with the Head of Department.Should there be a need for any further interviews, be sure to bring the same charm that got you through your first interview. Our recruitment process OnboardingStep 8You made it. Here we ensure we receive all your documents to get you onto our payroll system. Our recruitment process AdvertiseStep 1Our vacancies are advertised between 3-5 days depending on the market availability of the skills required. Our recruitment process Step 2Could take a couple of days depending on the volume and the screening process, which various according to the complexity of the role. Our recruitment process Step 3Long listed candidates are sent to the hiring manager to review and consider for the next stage of the selection process. Our recruitment process Telephonic screeningStep 4Candidates may be contacted for a short screening interview to get to know them better and to ask any clarity seeking questions. Our recruitment process Your interviewStep 5We use a competency interview model. Interview dates will be confirmed via e-mail. During the interview you will be introduced to the panel and the process will be explained. Remain calm and sell yourself. This is our opportunity to match your skills to the job. You only get one shot! Our recruitment process AssessmentStep 6Should we like what you bring to the table, depending on the job you are being considered for, you may be invited to complete a psychometric assessment. Further employment checks are conducted the ensure the validity of your credentials. Our recruitment process Step 7Prior to an offer being made, there may be a second interview to meet with the Head of Department.Should there be a need for any further interviews, be sure to bring the same charm that got you through your first interview. Our recruitment process OnboardingStep 8You made it. Here we ensure we receive all your documents to get you onto our payroll system.TIPS & TRICKSGetting ready for your interviewThere is not just one way to be successful at Santam, nor is there one way to interview with us. Interviewing is a two-way process - it helps us learn about you, and it helps you learn about us, our people, and what you could do here.Santam has been officially recognised by the Top Employers Institute as a Top Employer 2024 for excellence in people practices. This is the eighth consecutive year that we have achieved this accolade.
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