At Liberty, we employ more than 6,000 people across 7 businesses in 18 African countries.
Every day, our employees grow their knowledge by working with diverse groups of people who specialise in a wide range of skills across insurance, asset management, investment and health products.
We continually seek to engage, develop, recognise and reward the people who make our business great.
To manage, coordinate, plan & deliver day-to-day team tasks & activities to execute operational transactions accurately & timeously in support of organisation policy and compliance through the execution of predefined objectives as per agreed SOPs.
Minimum Requirements: 2 - 3 years experience in a similar environment.
Minimum QualificationsHigher Diplomas [NQF Level 06] in Office Administration.
ResponsibilitiesProcessEnsure quality of own work, minimise mistakes, coordinate and implement team process improvements and continuously improve on quality and standards.Keep accurate and up to date records of information relating to own work area in line with standard operating procedures and performance criteria.Coordinate team's administrative support task execution and provide input to meet required response time, quality & service delivery standards.Plan periodically to coordinate, process and monitor team tasks and activities effectively and efficiently to align performance objectives.Ensure that operational and admin related tasks and activities are performed in a timely and accurate manner.Accountable for the quality execution of own and teams' work, within defined operating procedures, standards and work routines.Plan for the execution of own and other's tasks against a set framework.Proactively identify team-based work problems, determine root-cause and apply solutions in line with established guidelines, escalating more complex problems, providing the necessary information to solve problems.Assumes operational accountability and manages most aspects of the team without the entire spectrum of managerial accountability.Accountable for all delegated managerial decisions including operational accountability for performance management and day to day activities, but not including budgetary accountability.CustomerEnsure customer satisfaction with regard to the quality of operational support provided by a team under supervision.Contribute to a culture of service delivery excellence, which builds positive relationships and provides an opportunity for feedback and exceptional delivery within the team aligned to Treating the Customer Fairly (TCF) principles.FinanceEnsure own and team adherence to specified standards, policies and procedures to prevent potential financial losses/wastage.Learning and GrowthIntegrate new knowledge attained through formal and informal learning opportunities and apply in the execution of own role.Continuously assess team performance, provide timely and clear feedback on contracted outputs and provide training where appropriate.Effectively schedule and utilise the available human resources allocated to work area to perform specified tasks.GovernanceEnsure own and team compliance with applicable risk, governance and compliance processes and procedures.
Escalates identified risks.Liberty ValuesPerformance Management (Intermediate)Reporting and Interpretation (Intermediate)Decision Making and Problem Solving (Intermediate)Operations Risk Management (Basic)Operations Management (Intermediate)Customer Relationship Management (Intermediate)Stakeholder Engagement and Management (Intermediate)Analytical Thinking (Intermediate)People Management and Empowerment (Intermediate)Liberty Group Limited is an equal opportunity, affirmative action employer.
In compliance with the Employment Equity Act 55 of 1998 and the group's Transformation Strategy, preference will be given to suitable candidates from designated groups whose appointments will contribute towards the achievement of equitable demographic representation of our workforce profile and add to the diversity of the organisation. The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process.
As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
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