Team Leader (X2)HollywoodbetsPhoenix, KwaZulu-NatalPermanentClosing Date 23 December 2024Job DetailsDivision: HollywoodbetsBusiness Unit: Other RolesMinimum experience: Entry LevelCompany primary industry: Gambling and CasinosJob functional area: OperationsJob DescriptionBeing a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa's biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. Our talented Team is on a mission to increase our global footprint. Join our Team and let's reach for the stars.We have amazing opportunities for X2 Team Leaders. Do you think you have what it takes to be our newest Purple Star?The successful candidate will be responsible for managing the Branch to achieve business objectives in accordance with the Region and Retail Operations Strategy.With Hollywoodbets You Will:Innovate and create as part of a like-minded, authentic Team eager to achieve goals.Embrace challenges and the thrill of working in a vibrant and fast-paced industry.Grow with our development plans and culture that allows you to further your career.You Bring:A minimum of 12 months experience within the Retail, Gaming, or Betting Industry.A Bonus To Have:Valid Driver's License.A minimum of 1-2 years leadership experience.Relevant Degree/Diploma/NQF 4 Learnership.What You'll Do For The Brand:Branch GrowthEnsure the achievement of targets within your areas in accordance with branch budgets.Drive business results by creating an open dialog with your guests to educate them on all your branch products.Ensure betting boards are updated timeously.Update memos, card changes, results, and scratchings throughout the day.Be knowledgeable on all game rules, odds, and pay-outs.Be knowledgeable of confirmation limits and ensure to call the BSC department before laying a bet over the limit.Take customer bets where applicable.Cash AdministrationCash management within the branch according to defined processes/procedures and minimize risks, theft/fraud.Educate team members on all FICA Compliance.Ensure daily banking schedules are submitted to the Branch Manager/Senior Team Leader.Ensure adherence to credit card administration & EFT policies where applicable.Ensure team members are issued with correct floats at the end of their shift.Conduct interim checks throughout the day with the team leader on duty.Ensure reconciliation by the end of the shift to the balance reflected on the LPM/Admin/HIS report.Branch ReportingEnsure that daily news flashes provide a high-level overview of the operations for the day.Manage branch stock control to ensure that there is sufficient supply.Ensure that stock-taking is done weekly and account for stock shortages.Security ManagementBe aware of your surroundings when opening and closing the branch.Ensure all security factors are adhered to when banking is conducted.Be aware of where all panic buttons are placed within your branch.Manage all security aspects in the branch.Branch AppearanceEnsure that the branch is always neat according to Hollywood standards.Ensure that facilities are well maintained and in good working condition.ComplianceEnsure compliance with the company's internal control policy.Ensure compliance with Gambling Board requirements.Ensure a manager with a license is always on duty.CommunicationEnsure all operational communication within the branch is circulated to all team members.People ManagementManage team member rosters/schedules and ensure the branch is adequately staffed.Guest ServiceEnsure good guest service by being friendly, helpful, polite, and courteous at all times.ValuesActively promote the Hollywood values.Live the values and lead as an example to the team.What You'll Bring To The Team:Excellent people management and relationship management skills.Ability to take accountability and entail great problem-solving skills.Must have a strong sense of customer focus.So, are you ready to level up, learn, and perform at your best? Apply now!Please note that only applicants who meet the stipulated minimum requirements will be considered.
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