As a Team Leader/Senior, your role is to oversee the performance of a team by providing leadership, coaching, and support to achieve individual, team, and business targets. This individual must have a good understanding of sales techniques and the ability to motivate employees within their team at all times.
KEY ACCOUNTABILITIES AND RESPONSIBILITIES OF ROLE
Managing a team of sales agents
Optimizing sales and conversions
Coaching, mentoring, and managing objections
Managing agent compliance in line with best industry practices
Data workflow management
Providing feedback on agents
Ensuring smooth workflow of teams
Alerting management of any issues on shift should they arise
Providing daily direction and communication to employees so that clients are called in a timely, efficient, and knowledgeable manner.
Providing continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency, and service to both internal and external customers.
Providing statistical and performance feedback and coaching on a regular basis to each team member.
Writing and administering performance reviews for skill improvement.
Being available for employees who experience work and/or personal problems providing appropriate coaching, counseling, direction, and resolution.
Ensuring employees have appropriate training and other resources to perform their jobs.
Responding to and resolving employee relations issues expressed by team members.
Creating and maintaining a high-quality work environment so team members are motivated to perform at their highest level.
Working as a member/leader of special or ongoing projects that are important to area/process improvement.
Sharing continual responsibility for deciding how to manage the employees, ensuring calls are handled efficiently and effectively.
Establishing work procedures and processes that support the company and departmental standards, procedures, and strategic directives.
Using appropriate judgment in upward communication regarding department or employee concerns.
KNOWLEDGE, SKILLS, AND EXPERIENCE REQUIRED
2-3 years experience in a sales environment
Familiarity with sales processes, techniques, and technology
Computer literacy (MS Office applications and G-Suite) at an advanced level
Leadership
Motivation
Coaching and mentoring
Hardworking
Goal setting and achievement
Multitasking
Numeracy
Internal Applicants Considerations:
Duration of service - the candidate needs to be employed with the business for at least 6 months or longer
The candidate should not currently be on any EP stage
Behavior, attendance, and consistent performance will be taken into consideration
Shift Hours: 22:00 pm - 07:00 am.
Remuneration will be discussed.
Free transport to work and back home.
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