As a Team Leader/Senior, your role is to oversee the performance of a team by providing leadership, coaching, and support to achieve individual, team, and business targets. This individual must have a good understanding of sales techniques and the ability to motivate employees within their team at all times.
KEY ACCOUNTABILITIES AND RESPONSIBILITIES OF ROLE Managing a team of sales agents Optimizing sales and conversions Coaching, mentoring, and managing objections Managing agent compliance in line with best industry practices Data workflow management Providing feedback on agents Ensuring smooth workflow of teams Alerting management of any issues on shift should they arise Providing daily direction and communication to employees so that clients are called in a timely, efficient, and knowledgeable manner. Providing continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency, and service to both internal and external customers. Providing statistical and performance feedback and coaching on a regular basis to each team member. Writing and administering performance reviews for skill improvement. Being available for employees who experience work and/or personal problems providing appropriate coaching, counseling, direction, and resolution. Ensuring employees have appropriate training and other resources to perform their jobs. Responding to and resolving employee relations issues expressed by team members. Creating and maintaining a high-quality work environment so team members are motivated to perform at their highest level. Working as a member/leader of special or ongoing projects that are important to area/process improvement. Sharing continual responsibility for deciding how to manage the employees, ensuring calls are handled efficiently and effectively. Establishing work procedures and processes that support the company and departmental standards, procedures, and strategic directives. Using appropriate judgment in upward communication regarding department or employee concerns. KNOWLEDGE, SKILLS, AND EXPERIENCE REQUIRED 2-3 years experience in a sales environment Familiarity with sales processes, techniques, and technology Computer literacy (MS Office applications and G-Suite) at an advanced level Leadership Motivation Coaching and mentoring Hardworking Goal setting and achievement Multitasking Numeracy Internal Applicants Considerations: Duration of service - the candidate needs to be employed with the business for at least 6 months or longer The candidate should not currently be on any EP stage Behavior, attendance, and consistent performance will be taken into consideration Shift Hours: 22:00 pm - 07:00 am.
Remuneration will be discussed. Free transport to work and back home.
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