Key Performance AreasAccountable for the team in the EasyPay Everywhere Branches.Builds and develops resources and environment to enable the team to achieve desired objectives.Manage and support Sales and Service consultants.Responsible for the facilitation of the team's outcome.Target setting and responsible for staff achieving of targets.CustomerEnsures that the team attends to customers, understands what matters to the customers, and effectively delivers against those demands.Ensure that the team takes ownership of every demand and provides customers with immediate responses.Proactively conduct needs analyses at every customer interaction and identify sales opportunities and provide solutions accordingly.PeopleManages staff leave, hours of work, overtime, and movement of staff to proactively source new business.Coaches, upskills, and supports staff to achieve their individual and collective sales targets.Put proactive sales plans in place and ensure that plans are clearly defined, and the team is aligned for swift execution and measurement of output.FinanceManage staff overtime and fleet costs for vehicles used for proactive sales activities.Ensure that the team produces the required financial outcomes by achieving the set sales targets (EPE enrollments and activations).Implement cost containment measures to closely manage business/operational expenses such as stationery costs, maintenance and replacement of office equipment, office refreshments/groceries, etc., thereby preventing any wasteful expenditure in the Branches.Process, Risk, Regulatory & ComplianceEnsure that the sales team adheres to the processes and procedures.Ensure that the Staff Manual is made available to staff and that it is read and understood by all staff.Ensure full compliance of all new business at origination.QualificationsNational Diploma/NQF level 6 qualification in Business Studies or equivalent.Experience5 to 7 years of sales experience from a Banking or Financial Services environment, 3 of which must have been in a leadership role.Report writing, computer literacy, MS Word, Excel, PowerPoint, Outlook.The successful applicant mustBe able to lead, motivate, and inspire the team to be engaged and committed to their job and be driven to achieve success.Possess knowledge of banking services and what is being offered in the market.Have business acumen and business management skills.
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