Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa's biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that's just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let's reach for the stars.
We have an amazing opportunity for a Team Leader at our Queenstown Branch in Eastern Cape. Do you think you have what it takes to be our newest Purple Star?
The successful candidate will assist with managing the Branch to achieve the business objectives in accordance with the Regional and Retail Operations strategy.
With Hollywoodbets You Will: Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
Grow with our development plans and culture that allows you to further your career.
You bring: 6 months within the Gaming or Betting industry.A Bonus To Have: Relevant Diploma, Degree or NQF 4 Learnership.Valid driver's license.1-2 Years leadership experience.What You Will Do For The Brand: Branch growth Ensure achievement of targets within your areas in accordance with Branch budgets.Drive business results by creating an open dialog with your guests to educate them on all your Branch products.Ensure betting boards are updated timeously.Update memos, card changes, results, and scratchings throughout the day.Be knowledgeable on all game rules, odds, and pay-outs.Ensure confirmation limits are known and call the BSC department before laying a bet over the limit.Take customer bets where applicable (A requirement in express Branches).Cash administration Manage cash within the Branch according to defined processes and procedures to minimize risks, theft, and fraud.Educate team members on all FICA Compliance.Ensure daily banking schedules are submitted to the Branch Manager and Senior Team Leader.Ensure adherence to credit card administration and EFT policies where applicable.Ensure team members are issued with correct floats at the end of their shift.Conduct interim checks within the course of the day with the Team Leader on duty.Reconcile by end of shift to the balance reflected on the LPM, Admin, and HIS report.Manage the recovery process in line with processes and procedures.Follow the correct process with lost ticket claims.Receive the ticket number from the Helpline when processing the claim.Record the guest's details and ID number to validate payment after 90 days.Branch reporting Ensure that daily newsflashes provide a high-level overview of the operations for the day.Manage Branch stock control to ensure sufficient supply (not over or under).Conduct weekly stock taking and account for stock shortages.Notify the Branch Manager, Senior Team Leader, and Cash Management Department of any shortages via email.Security management Be aware of surroundings when opening and closing the Branch.Ensure all security factors are adhered to when banking is conducted.Know where all panic buttons are placed within your Branch.Ensure all cameras inside and outside the Branch are in working order.Manage all security aspects in the Branch.Conduct the cashing up process with the Branch doors closed and security monitoring the area.Branch appearance Ensure that the Branch is always neat and tidy according to Hollywood standards.Ensure that facilities are well maintained and in good working condition.Comply with all procedures to prevent losses to the organization, advising your Branch/Senior Team Leader of any problems with terminals, equipment, and resources (e.g. TV display of results, Off-line).Compliance Ensure compliance with the company's internal control policy.Ensure compliance with company, legislative, and legal requirements.Specifically, ensure compliance with Gambling Board requirements.Adhere to the code of ethics and escalate fraudulent activities.Ensure a registered FICA officer is on site at all times during operating hours and that compliance posters are displayed.Ensure a manager with a license is always on duty before a shift begins to ensure service is provided to guests.Ensure all team members are dressed in their correct Hollywood uniform when on duty.Credit bets are not allowed to be taken by any team member.Team members on duty are not allowed to take personal bets within the Branch.Team members are not allowed behind the terminal counters when off duty.Team members on duty are not allowed to utilize the Limited pay-out machine.Communication Ensure all operational communication within the Branch is circulated to all team members.Ensure team members are aware of key business campaigns, updates, and marketing campaigns.Follow the correct lines of communication at all times and provide timeous feedback to the support office when information is requested.People management Manage team member rosters and schedules to ensure the Branch is adequately staffed considering busy periods, events, and operational requirements.Manage staff attendance and behaviour with guidance from the Branch Manager and Senior Team Leader.Submit all new recruitment documentation timeously to the Human Resources department.Guest service Provide good guest service by being friendly, helpful, polite, and courteous at all times.Pro-actively address guest complaints and ensure guest feedback is positive.Build strong relationships with regular guests.Create a guest-centric culture within the Branch and drive the philosophy of "service with a smile" at all times.Values Actively promote the Hollywood values.Live the values and lead by example to the team.If the branch has LPMs, be responsible for management thereof.If the branch has F&B facilities/RD facilities/support office teams/training facilities, ensure a close working relationship with these divisions.What You'll Bring To The Team Good communication and interpersonal skills.Excellent planning, organizational, and time management skills.Strong attention to detail.High ethical standards and reliability.Impressive people management and reporting skills.Good knowledge of Marketing Management and impressive presentation and facilitation skills.Excellent knowledge of operating systems, Mobile TUV, and Betting.Demonstrates exceptional attention to detail.Strong People Management skills and problem-solving abilities.Good report writing skills (verbal and written).So, are you ready to level up, learn and perform at your best? Apply now!
Please note that only applicants who meet the stipulated minimum requirements will be considered.
Please be advised that should you not be contacted within 30 days, kindly consider your application to be unsuccessful.
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