Job DescriptionDear Future Team Leader,
The role requires you to supervise and co-ordinate daily activities amongst a team in order to achieve a smooth workflow.
Are you someone who can: Manage costs / expenses within approved budget to achieve cost efficienciesEngage with the customers in a professional way as specified in the service standards and ensure customers' needs and expectations are understood in dealing with people processesResolve all customer queries efficiently, and within agreed timelines regarding people enquiriesPlan and develop learning schedule for both normal programmes and projects and submit learning schedule for review and approvalComply with governance in terms of legislative and audit requirements.Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SMEs, project managers and senior staff membersProactive supervision of people to avoid customer breakdown by managing and resolving all customer queries efficiently, and within agreed timelines.Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information.Track, control and influence activities with the specific aim to increase and improve operational efficiencies.Collate, manage and report on daily / weekly / monthly operational progress as aligned to strategic objectives.Ensure appropriate skilling and adequate capacity of team members for the adherence to operational and service standards.Manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies.Manage personal and Team Management development to increase own skills and competencies for the Team Leader function and future Managerial growth opportunities.You will be an ideal candidate if you have the following: Grade 12 or a NQF level 4Minimum 3-5 years' claims experienceUnderstanding of vendor managementAutomotive spray painting knowledge & understanding is advantageous.Responsible for the Claims Procurement Team – productivity and performanceExecute, monitor and manage all claims procurement related initiatives, processes, procedures, systems and employees.Monitoring claims costs, client experience, service provider management, contract managementSupport Claims enablement strategic objectivesInternal stakeholder liaison – Finance Payments, Risk and Compliance, Claims, Sales etcResponsible for process & policy managementIdentify opportunities to improve efficiency and client experience.Manage department operational expenses.Manage service provider relationships and performance.Implement approved procurement initiatives.Monthly reporting to Procurement Manager on all areas of responsibility.Manage remote and offsite teams.You will have access to: Opportunities to network and collaborateA challenging working environmentOpportunities to innovateWe can be a match if you are: Adaptable and curiousHave a proven successful track record.Thrive in a collaborative environmentAre you interested to take the step? We look forward to engaging with you. All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
Job DetailsApplication Closing Date: 11/09/24
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