Team Leader - German

Job title : Team Leader - German
Job Location : Western Cape, Cape Town

Deadline : December 12, 2024

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Overview: The CSR Team Supervisor - German is responsible for leading and managing a team of Customer Service Representatives (CSRs) to ensure the delivery of high-quality customer service. This role involves overseeing daily operations, providing support and guidance to team members, and ensuring that performance standards and targets are met. The Supervisor plays a key role in maintaining a motivated and efficient team, fostering a positive work environment, and ensuring customer satisfaction.
Key Responsibilities: Lead and manage a team of German-speaking CSRs, providing support and direction. Oversee daily operations to ensure smooth workflow and high service quality. Conduct regular performance evaluations and provide feedback to team members. Address and resolve escalated customer issues, ensuring timely and effective resolution. Collaborate with other departments to streamline processes and improve service delivery. Maintain and update performance metrics, ensuring team targets are met or exceeded.
Requirements: Fluent in German and English. Proven experience in customer service and team management. Strong leadership and communication skills. Ability to handle escalated issues with professionalism and efficiency.  

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