Team Leader - Credit Services

Job title : Team Leader - Credit Services
Job Location : Western Cape,

Deadline : December 15, 2024

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Key Responsibilities: Schedule Attendance: Ensure team attendance aligns with the provided schedule, promoting a healthy work-life balance. Schedule Adherence: Encourage adherence to the Workforce Management (WFM) schedule and provide necessary support. Productivity: Achieve departmental targets by maximizing team productivity through effective people management processes, including Performance Management and coaching. Employee Experience: Maintain a positive work environment and professional customer experience, enhancing job satisfaction and team engagement. Stakeholder Relationships: Build and maintain strong relationships with internal and external stakeholders. Compliance: Ensure team compliance with legislation, policies, and procedures, aligned with departmental standards. Development: Foster team growth by providing ongoing training and development opportunities to enhance skills. 
Qualifications and Experience: Matric - Essential Contact Centre Certificate or equivalent - Desirable 6 months Supervisory Experience (Contact Centre experience) 1-2 years Management Experience Retail experience Computer Literacy (Microsoft office) Relevant system knowledge (Vision. Odyssey. Alpha etc) Relevant legislation (NCA, POPI, CPA, DCA etc) IR knowledge

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