Mediclinic wants to alert candidates that third parties are from time to time fraudulently advertising vacancies at Mediclinic and / or offering employment contracts with subsequent payment instructions to accounts linked to the fraudulent activity. Please note that Mediclinic will never request payment for an application or offer made. All official vacancies are advertised on the Mediclinic career website and candidates are advised to visit the site to confirm the validity of vacancies.ER24 Contact Centre – Cell C 112 | Sandton | South AfricaClosing date: 19/09/2024 Number of positions: 1 Recruiter name: Silindokuhle Bawuti Reference number: 53051 Workplace Type: On-siteFixed TermPlease note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profileMAIN PURPOSE OF JOBTo lead, manage and guide a team to reach required targets. To facilitate any necessary course of action to achieve this purpose.KEY RESPONSIBILITY AREASLeading and managing a teamPersonal EffectivenessREQUIRED EDUCATIONESSENTIAL EDUCATION: An NQF5 Certificate in either Contact Centre/ Management/ Customer Service qualificationDESIRED EDUCATION: A related National Diploma (NQF level 6) in either Contact Centre/ Management/ Customer Service.REQUIRED EXPERIENCEESSENTIAL MINIMUM EXPERIENCE: 2 years' experience in an omnichannel customer service contact centre environment.DESIRED EXPERIENCE: 3 years' experience in an omnichannel customer service contact centre environment.REQUIRED JOB SKILLS AND KNOWLEDGEExcellent verbal and written communication skills;Time ManagementDelivering results and meeting customer and team expectationsAnalysingDeciding and initiating actionPresenting and communicating informationMS Office and PC literateWriting and reportingWorking with peopleAll applicants will be considered, with the understanding that preference will be given in accordance with the Employment Equity Plan of Mediclinic Southern Africa, as well as internal applicants/employees that meet the minimum requirements.Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profileBecome a part of our Talent Community and we will get in touch with you as soon as there is a relevant opening that fits your skills, interests and experience.
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