Team Leader, BranchBusiness Segment: Personal & Private BankingLocation: ZA, undefined, Western Cape, Cape WinelandsJob Type: Full-timeJob Ref ID: 80182074A-0002Date Posted: 10/16/2024Job DescriptionTo manage and develop a team and all other available resources (people, process and systems) within the branch to entrench a strong client-focused culture that will enable high-quality service to all customers. To take demand from walk-in customer or any cash, sales and service-related matters, whilst forming an accurate assessment and understanding of that demand in order to act on it in a manner that consistently delivers what matters to the customer within the required parameters.This role could potentially operate across different areas/branches in the Cape Winelands: Eerste Rivier, Franschhoek, Helderberg, Somerset West and Stellenbosch.QualificationsMinimum QualificationsNational Diploma (NQF6 FAIS recognized qualification)Experience3-4 years experience in branch processes, products and systems with sound understanding of bank policies. Experience in the application of coaching techniques would be beneficial, as part of having led a team.Additional InformationBehavioral Competencies:Challenging IdeasDirecting PeopleUnderstanding PeopleExploring PossibilitiesFollowing ProceduresMaking DecisionsProducing OutputArticulating Information & Providing InsightsTechnical Competencies:Application & Submission Verification (Consumer Banking)Banking Process & ProceduresCustomer Acceptance & Review (Consumer Banking)Customer Understanding (Consumer Banking)ProcessingProduct Knowledge (Consumer Banking)Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any form of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or ******.
#J-18808-Ljbffr