Company DescriptionStandard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector's most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We're passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.Job DescriptionTo manage and develop a team and all other available resources (people, process and systems) within the branch to entrench a strong client-focused culture that will enable high-quality service to all customers. To take demand from walk-in customers or any cash, sales and service-related matters, whilst forming an accurate assessment and understanding of that demand in order to act on it in a manner that consistently delivers what matters to the customer within the required parameters.QualificationsMinimum QualificationsNational Diploma (NQF6 FAIS recognized qualification)Experience3-4 years experience in branch processes, products and systems with sound understanding of bank policies.Experience in the application of coaching techniques would be beneficial, as part of having led a team.Additional InformationBehavioral Competencies:Challenging IdeasDirecting PeopleUnderstanding PeopleExploring PossibilitiesFollowing ProceduresMaking DecisionsProducing OutputArticulating Information & Providing InsightsTechnical Competencies:Application & Submission Verification (Consumer Banking)Banking Process & ProceduresCustomer Acceptance & Review (Consumer Banking)Customer Understanding (Consumer Banking)ProcessingProduct Knowledge (Consumer Banking)
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