Team Leader: Alternative Distribution Let's Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.
Job Description Old Mutual Insure is looking for a Claims Negotiator (Motor) in the alternative distribution space. The role will effectively manage the designated Claims area and ensure containment of claims spend while providing excellent service in setting a culture of best practice within mandated responsibility. Manager of others.
You Would: Plan for, implement and manage the claims strategic plan within designated area. Contain claims spend. Claims settlement in accordance with SLAs. Continuously improve claims service, assist in management of claims spend and contain the increase in average cost of claims. Manage and track claims service, quality control and delivery effectively. Reduce/maintain turnaround time of claims. Analyse query and complaints trends and suggest solutions. Ensure compliance of claims/operation systems or procedures. Act as claims technical advisor by educating the client and staff about claims processes and procedures. Control claims effectively by monitoring accuracy of data. Identify, control, manage and minimise operational risks and claims leakage. Monitor and control aggregates. Reduce/maintain own damage claims service effectively. Assist in relevant ad-hoc tasks. Prepare periodic reports and presentations on project progress, issues and progress against timeline reports/updates. Manage effective customer service and relations to drive service excellence Maintain service, quality and desired outputs within a specific functional process through ensuring compliance to tactical policies, procedures and standards. Personally resolve escalated customer queries and complaints and provide feedback to customers on matters resolved. Develop work routines in line with operational plans/schedules to manage achievement of service delivery goals. Measure and monitor service delivery compliance of team. Share knowledge on, and participate in the creation of new standards, control systems and procedures to maintain service delivery. Service delivery to ensure customer satisfaction Manage effective customer service and relations to drive service excellence. Maintain service, quality and desired outputs across the business process by ensuring compliance to tactical policies, procedures and standards. Establish productive operational relationships with key stakeholders in the various channels and administrative teams. Develop work routines in line with operational plans/schedules to manage achievement of service delivery goals. Share knowledge on, and participate in the creation of new standards, control systems and procedures to maintain service delivery. Maintain people practices in line with organisational guidelines, policies, culture and values Track and resolve operational and performance variations. Develop and encourage strong teamwork. Identify potential inter-departmental problems and escalate them to higher levels. Engage regularly in team or group problem-solving. Manage areas of critical compliance and actively manage non-conformance. Actively manage non-performance. Identify, accumulate and analyse statistics that reflect on your team's performance. Continually assess the technical competence of your team and take steps to develop their knowledge and skill. Ensure that employees are aware of capacity building initiatives (i.e. development programmes, training, mentorship, coaching etc.) to develop and grow the required competence. Ensure the work environment enables employees to "live" the organisation culture and values. Actively participate in own professional development and career path. Induct people into the specific team and job-related issues. Manage effective cost control in the core processes and ensure adherence to financial and corporate policies and procedures Ensure adherence to financial and corporate policies and procedures, and reduce wastage related to area of accountability. Comply with governance controls to reduce risks. Experience, knowledge & skills required Matric. B degree will be advantageous. COP or higher insurance qualification or studying towards the same. 3 years relevant claims experience. People management experience an advantage. The Recruitment process: TA Interview: This will be a discussion with a member of the TA Team to give you an understanding of our business, our culture & values and more context on the role. It will also allow the opportunity to get to know you a little better and ensure OMI can meet your needs. Panel Interview: This will be with 2 members of the senior leadership of the data team and 1 member of the HC leadership team. Technical & Psychometric Assessments: These will depend on the role and will sometimes happen concurrently with MIE & Internal Verification. Final Feedback. Closing Date: 12 September 2024
The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question. Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19. All prospective employees are required to disclose their vaccination status as part of the recruitment process.
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