Job DescriptionTo oversee the management Call Centre based claims area nationally for Accident and Health, and to ensure that the set key deliverables such as cost containment and customer service levels are met and ensure that the Claims Fulfilment team remains dynamic and continues to share a common goal of exceeding customer expectations by keeping them informed and timeously settling claims, whilst applying risk management principles.To ensure that the Claims Fulfilment team remains dynamic and continues to share a common goal of exceeding customer expectations by keeping them informed and timeously settling claims, whilst applying risk management principles.Conducting all performance appraisals in terms of the agreed performance targets as stipulated in the performance contracts, including one on one discussion to be held every end of the month, Managing the performance of the consultants and dealing with any identified gaps through coaching and/or any other suitable performance management improvement tools.Keeping an accurate record of the performance and development plans of the individual consultants in their personal files.QualificationsMinimum QualificationsType of Qualification: Secondary/High school/A levels/MatricField of Study: Minimum of relevant Short Term Insurance FAIS QualificationExperience RequiredClient CoverageMinimum of 6 years' experience in short term insurance.Minimum of two years relevant Short term insurance claims experience in a management capacity/leadership role.Minimum of two years management / leadership of an Insurance call centre Broad and sound insurance background on Personal lines Insurance cover and claims.Knowledge and full understanding of short-term insurance product, underwriting and claims handling.Knowledge and full understanding of claims processing of Accident and Health ClaimsUnderstanding of trend analysis and management information systems.Additional InformationBehavioral Competencies:Detail orientatedArticulating InformationChallenging IdeasConvincing PeopleInterpersonal skills Ability to build and maintain relationshipsAbility to work independently and under pressure Problem solving abilities and queries and make suggestionsAbility to foster a culture of inclusionMotivates individuals by empowering themAnalyses and processes informationStrives to achieve outstanding resultsTechnical Competencies:Computer literacy e.g.Microsoft Office, ExcelFinancial and accounting skills.Business acumen.The knowledge and understanding of how insurance claims are managed and processed.Knowledge and understanding of the range of insurance products and services available in the market and how that can be used to meet clients needs.Knowledge and understanding of the information gathering process, the factors that affect the accepting and underwriting of risks and how these are applied on a day-to-day basis Rise and grow with a career at Standard Bank GroupJoin a committed group of 50 000+ people who stand behind one common purpose: Africa is our home, we drive her growth.We firmly believe that our people are our greatest competitive advantage.It's only through our people's expertise and dedication that we are able to bring our purpose and strategy to life in service of our clients and society at large.That's why we strive to create a work environment where our people can thrive, where they are able to bring their whole selves to their work and are empowered to pursue their dreams and aspirations.Join us as we Transform our Business
