Main Job Purpose:The TCS Maintenance Manager will direct, coordinate and enhance activities related to the Toll Collection Systems (TCS).The primary focus is on:Ensuring that preventative and corrective maintenance is done on all electronic components, toll collection equipment and traffic management peripherals within the toll plaza environmentActivities are performed thoroughly and timeously to improve service delivery to the ClientDevelopment and implementation of procedures and strategies to ensure efficiency within the department/environmentRequired Competencies to meet the Job Outcomes:Fluent in English - Excellent communication skills on all levels (written & oral)Competent financial management skillsExcellent human resources management skillsStrong leadership and decision-making skillsExcellent client relations skillsHighly motivated individual with strong self-management skillsExceptional interpersonal skillsStrong assertivenessEnables and drives a learning cultureExcellent time management skillsGood conflict management skillsSolution drivenStress tolerance and adaptabilityPro-activeTechnical Skills:Expert knowledge of electronics and wiringExpert knowledge of electrical reticulationExcellent fault finding and troubleshooting skillsGood electronic installation skillsKnowledge of the toll collection process & toll road environment will be advantagesExcellent Planning and organising skillsAdvanced computer literacy skillsPhysical Demands & Work EnvironmentThe physical demands are those required to work in an office and inside and outside of buildingsDrive a motor vehicle according to standards on public roadsExtensive travellingAn ad hoc amount of overtime and standby duties to be performedWork in all types of weatherThe work environment characteristics are those encountered within a typical toll road operation, largely site work with the office bound duty of admin and attendance of meetingsEssential Duties and ResponsibilitiesCoordination and SupervisionCoordinate with operational/technical departments to provide guidance on performance and execution of duties within the TCS environmentEnsure all health, safety and security policies and procedures are followed at all timesEnsure that the Company complies with all contractual obligationsCoordinate with software team and monitor equipment functioning to meet specificationsProduct MaintenanceDevelop maintenance plans, procedures and policiesImplement and manage maintenance plansInterpret and implement quality assurance standardsPlan and schedule maintenance activities and resources to ensure activities are ompleted with expected quality and within expected timeframesProvide product/system training on a regular basisConduct inspections of all TCS installations and systems at the toll plazasKeep record of all inspections in the prescribed manner and submit timeously tomanagementEnsure TCS systems are adequately maintained as per procedures and clientrequirementsIdentify and manage maintenance risksEnsure maintenance activities adherence to health and safety proceduresLiaison and resolving of system problems with third party suppliers/contractorsEvaluate all system practices and recommend improvements and modifications to all systems to reduce costManagement of preventative actions on systems to ensure system performance and consistency and facilitate reduction of system downtimeIdentify and promote efficiencies with the TCS environmentOperations and ReportingCompile and submit contractual and ad hoc reports as required by Client and ManagementManage and procure spares on site as and when neededFacilitate the preparation and present project status reports and contractual monthly reports from technicians to management and stakeholdersAttend to all on site concerns and issues raised by technicians and clientOversee and manage ad hoc projects as and when requiredCommunicationEstablish and maintain networks and relationships with stakeholders (internal/external) in order to effectively deliver technical advice and meet expectationsAnalyse and resolve inter-departmental issues and respond to queries timeouslyFacilitate coordination and communication between support/maintenance functionsImplement communication strategies to ensure effective communication of relevant information and the involvement of direct reportsEstablish and maintain Client and stakeholder interface and relationsStrategyDevelop and/or implement strategies to improve efficiency/service delivery and ensuremaximum output in meeting Service Level AgreementsApply strategic planning for maintenance activities and identify areas for generating additional revenueIdentify and perform R&D activities to find ways to increase performance and functionality and new products that could meet the company's overall business development strategy and the clients' requirementsFinanceCompile and manage maintenance budgetsAnalyse, manage and control maintenance costsHuman ResourcesManage resource allocationMonitor and evaluate staff performance, review their daily, weekly and monthly duties on siteConduct performance development reviews and recommend potential candidates for possible future training and promotionsManage quality and quantity of employee productivityEnsure adherence to company policies and proceduresGuide and support less experienced staffManage and control leave and standby duties for staff
