takealot.com,a leading South African online retailer, is looking for a highly talented Delivery Assistant to join our team in Cape Town over the Festive Season.
(The festive period in eCommerce refers to a specific time of the year, typically spanning from late September through early January, during which there is a significant increase in shopping activities. During this time we hire temporary delivery assistants to support the increased workload)
At takealot.com, we're not just a company, we're a rapidly expanding innovator in the e-commerce space. We're searching for individuals who are not only talented but also passionate, innovative, and eager to drive success. If you thrive in a dynamic, fast-paced environment and are looking for a role where you can creatively contribute while tackling exciting challenges, we would love to have you on board.
You will report to the Customer Service Team Leader
Your Responsibilities will include:
Provide timely, accurate, and professional customer service to all stakeholders of the Takealot Delivery Team
Address and resolve delivery or service issues by effectively listening to customer's concerns, identifying the root cause of service failures, and implementing suitable solutions
Navigate various software tools skillfully to achieve resolution
Offer both Inbound and Outbound telephonic support as needed, to resolve Customer queries
Assist in re-scheduling Customers' failed deliveries by liaising with the relevant business units
Address all customer-related queries, effectively and efficiently
Record complaints related to Takealot Delivery Branches, such as issues with driver conduct or failures for escalation purposes, to improve Customer Delivery Service
Desired Attributes:
Strong customer focus with a commitment to delivering exceptional service
Competitive and driven to excel in a fast-paced environment
Curious, eager to learn, and open to new knowledge and experiences
Hardworking, smart, and able to identify and solve problems effectively
Team-oriented, mindful of the impact of your actions on the team
Energetic, emotionally resilient, and adaptable to change and ambiguity
Logical problem-solving approach and capable of making sound judgments
Excellent communication skills in English, both written and verbal
Tech-savvy with excellent typing and computer navigation skills
Accountable, with a strong sense of integrity and ownership
Qualifications & Experience:
National Senior Certificate
Minimum of 6-12 months customer service experience is preferred
Proven track record of exceptional resolution and turn-around time resolving complex cases
Logistics or supply chain experience is an advantage
Must be able to work weekends and overtime as required
We seek to employ Extraordinary Minds, people who:
is forthright but respectful
is an expert at doing, who can not only design but also execute
is analytical, able to use data to make decisions
is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours)
is passionate about the potential of e-commerce and delivering a world-class customer experience
is entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster
is able to think about problems from a business perspective using technical and product input
is curious and challenges the status quo
is innovative and enjoys iteration
is collaborative
will be at the cutting edge of developing new concepts for takealot.com.
thinks like an owner of the business.
is SMART, has INTEGRITY and is HARDWORKING
If you meet the above you are an Extraordinary Mind so come and join us!
Takealot is an Equal Opportunity Employer. Applicants from the previously disadvantaged groups and people with disabilities will be given preference.
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