takealot.com,a leading South African online retailer, is looking for a highly talented Delivery Assistant to join our team in Cape Town over the Festive Season.
(The festive period in eCommerce refers to a specific time of the year, typically spanning from late September through early January, during which there is a significant increase in shopping activities. During this time we hire temporary delivery assistants to support the increased workload) At takealot.com, we're not just a company, we're a rapidly expanding innovator in the e-commerce space. We're searching for individuals who are not only talented but also passionate, innovative, and eager to drive success. If you thrive in a dynamic, fast-paced environment and are looking for a role where you can creatively contribute while tackling exciting challenges, we would love to have you on board.
You will report to the Customer Service Team Leader Your Responsibilities will include: Provide timely, accurate, and professional customer service to all stakeholders of the Takealot Delivery Team Address and resolve delivery or service issues by effectively listening to customer's concerns, identifying the root cause of service failures, and implementing suitable solutions Navigate various software tools skillfully to achieve resolution Offer both Inbound and Outbound telephonic support as needed, to resolve Customer queries Assist in re-scheduling Customers' failed deliveries by liaising with the relevant business units Address all customer-related queries, effectively and efficiently Record complaints related to Takealot Delivery Branches, such as issues with driver conduct or failures for escalation purposes, to improve Customer Delivery Service Desired Attributes: Strong customer focus with a commitment to delivering exceptional service Competitive and driven to excel in a fast-paced environment Curious, eager to learn, and open to new knowledge and experiences Hardworking, smart, and able to identify and solve problems effectively Team-oriented, mindful of the impact of your actions on the team Energetic, emotionally resilient, and adaptable to change and ambiguity Logical problem-solving approach and capable of making sound judgments Excellent communication skills in English, both written and verbal Tech-savvy with excellent typing and computer navigation skills Accountable, with a strong sense of integrity and ownership Qualifications & Experience: National Senior Certificate Minimum of 6-12 months customer service experience is preferred Proven track record of exceptional resolution and turn-around time resolving complex cases Logistics or supply chain experience is an advantage Must be able to work weekends and overtime as required We seek to employ Extraordinary Minds, people who: is forthright but respectful is an expert at doing, who can not only design but also execute is analytical, able to use data to make decisions is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours) is passionate about the potential of e-commerce and delivering a world-class customer experience is entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster is able to think about problems from a business perspective using technical and product input is curious and challenges the status quo is innovative and enjoys iteration is collaborative will be at the cutting edge of developing new concepts for takealot.com. thinks like an owner of the business. is SMART, has INTEGRITY and is HARDWORKING If you meet the above you are an Extraordinary Mind so come and join us!
Takealot is an Equal Opportunity Employer. Applicants from the previously disadvantaged groups and people with disabilities will be given preference.
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