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Psybergate is an IT company that builds bespoke software solutions and provides highly skilled resources to its clients.We are looking for a CX Systems Administrator to join our financial services client based in Sandton for a 12-months contract role.What You Will Be DoingTo ensure that the production/ service delivery meets set objectives as per the Service Level Agreements (SLA's), maintain and support the Experience Design Tool (Cemantica) and the Experience Measurement and Orchestration Tool (Qualtrics) in order to ensure availability, scalability and sustainability, in line with company business strategy.Keep abreast of legislation and other industry changes that impacts on roleUnderstand and embrace the company vision and valuesEnsure that own contribution and participation contributes to the achievement of team goalsContribute to a culture of transformation by participating in company culture building initiatives, business strategy, and CSIStay abreast of developments in field of expertise, ensuring personal and professional growthUnderstand and embrace the company vision and values, leading by exampleEnsure knowledge management, continuity and team success through constructive participation in a diverse team and sharing knowledge with teamBuild internal relationships by engaging with team members and provide timeous and effective feedback on any operational issuesEnsure client needs are addressedAssist clients by providing consistent second level support and troubleshootingEnsure smooth work flowIdentify opportunities to improve or enhance processes, adding value to the companyIdentify remedial and/or enhancement actions by providing and analysing MIS informationMonitor the trends of system activity and work with colleagues to agree policies and procedures, for future system enhancementsEnsure compliance to standardsGuide and perform daily operational work requirements within existing policies, processes and proceduresEnsure the stability of Experience Design (Cemantica) and Experience Measurement and Orchestration (Qualtrics) technologies within existing processes, procedures and policiesEnsure problems are solved effectivelyEnsure User accounts are configured and managed, inline to Active Directory configuration guidelines in a timely mannerEnsure recurring incidents are managed appropriately to resolution. Ensure that all standards are observed and procedures are documented and carried out in a timely mannerPropose and implement consequent improvements by monitoring and reviewing performance, throughput, availability, and exceptional incidentsResearch and understand product roadmapsProvide input to enhancement by participating in the planning and implementation of upgrades and fixesEnsure work is completed to planEnsure that all standards are observed and procedures are carried out timeously, so that all systems functionality and data is accurateWhat We Are Looking ForCompleted IT Degree or other related fieldsCertification or Experience applicable to Experience Design (Cemantica) and Experience Measurement and Orchestration (Qualtrics) or relevant/similar technology3 - 5 years IT industry with 2-3 of these years in Experience applicable to Experience Design (Cemantica) and Experience Measurement and Orchestration (Qualtrics)Technical / Professional KnowledgeAdministrative procedures and systems Administrative procedures and systemsData analysisMicrosoft OfficeBusiness writing skillsInformation Technology conceptsRole relevant related technologies of Experience applicable to Experience Design (Cemantica) and Experience Measurement and Orchestration (Qualtrics)Multiple operating systemComputer LiteracyPerformance monitoring and tuningPlease note that if you do not hear from us within 3 weeks, consider your application unsuccessful.Please note that this is a Hybrid role.Desired SkillsCemanticaQualtricsExperience DesignExperience Measurement Seniority levelSeniority level Mid-Senior level Employment typeEmployment type Contract Job functionJob function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Psybergate (Pty) Ltd by 2xGet notified about new System Administrator jobs in Knysna, Western Cape, South Africa. 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