Switchboard Operator And Receptionist

Switchboard Operator and ReceptionistResponsibilities:Welcoming visitors in a professional and courteous mannerInforming the host of the visitor's arrivalSigning in visitors according to company proceduresManaging queries as they arise in a professional manner, striving for a positive resolutionAnswering, transferring, and executing switchboard calls correctly in a timely and professional mannerProviding an "ultimate" service experience to both internal and external customersUpdating relevant IT systems with customer complaints, compliments, and queriesPerforming administration tasks as requiredAlways representing the TFG image and valuesQualifications and Experience:Matric certificateMinimum of 2 years relevant working experience in switchboard and receptionSkills:PC literate, with basic Excel knowledgeExcellent communication skills, both written and verbalPassionate about customer serviceGood interpersonal skillsAccuracy and attention to detailAbility to manage conflict effectivelyBehaviours:Achieving Results - Is 'results' driven and achieves success by proactively tackling challengesAdhering to Standards - Ensures quality and compliance in the delivery of their workMeeting Customer Expectations - Consistently delivers exceptional customer servicePlanning & Organising - Uses a structured approach to effectively manage tasksPresenting & Communication - Articulates ideas clearly to different audiences
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