About the RoleBenny Recruitment is seeking a skilled Customer Service/Support specialist to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional support to clients and colleagues alike.Main ResponsibilitiesEngage with clients to understand their needs and preferences, offering personalized solutions and guidance throughout the purchasing process.Stay up-to-date with our extensive product catalog, which includes books, gifts, and various Christian materials, to provide accurate and informed responses to customer inquiries.Maintain a professional demeanor when addressing customer concerns and issues, always striving to find mutually beneficial resolutions.Manage transactions, returns, and exchanges with precision and speed, minimizing any potential disruptions to our customers' experience.Contribute to the success of our business by assisting the team with administrative duties as required.Requirements and QualificationsAn established background in customer service, coupled with a passion for delivering outstanding support and a commitment to excellence.Exceptional communication and interpersonal skills, allowing for seamless collaboration and effective conflict resolution.Proficiency in English, both written and spoken, is essential for this role, ensuring that you can communicate effectively with our diverse client base.A strong focus on delivering exceptional customer experiences, driving customer satisfaction and loyalty.The ability to thrive in a fast-paced, team-focused environment, where adaptability and a positive attitude are essential.Prior experience in retail or customer support is highly valued, but not mandatory.Compensation DetailsThe salary for this position is $45,000 per annum, reflecting the importance we place on hiring and retaining talented individuals who share our vision and values.
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