Support Engineer L1/L2

Key Responsibilities: Accurately log incidents and faults, categorising and prioritising them accordinglyProvide timely, precise feedback to customers and the development teamManage customer expectationsDiagnose and troubleshoot issues, identifying and implementing effective solutionsMaintain accurate records of IT assets and warrantiesConduct on-site maintenance and troubleshooting for equipment failuresMonitor network infrastructures activelyProvide after-hours support when necessary Basic Qualifications:
Proficient in Windows/MAC OSComprehensive knowledge of IP networks and related troubleshooting experienceUnderstanding of Wi-Fi architectureExcellent written and verbal communication skillsOutstanding time management and prioritisation skillsPrior experience working in a team environment to identify and resolve issuesA stable internet connection with a minimum speed of 10Mbps Preferred Qualifications:
A+ and N+ equivalent/higher computing qualificationsCWNA qualification or higherExperience troubleshooting large IP networksIn-depth knowledge of Wi-Fi and basic IGMP protocolsFamiliarity with troubleshooting Windows and Linux serversExperience working with Ruckus, Aruba, or Cisco products.#J-18808-Ljbffr