Support Engineer

Primary Role Accountabilities Assist with escalations from 2nd line support engineers- Provide 3rd line datacentre software support Preventative maintenance (Patch management) Remediate issues identified by audit and monthly reporting Technologies include (but not limited to) Cloud Services: Azure, AWS, Google cloud Virtualization: VMware vSphere, MS Hyper-V, Nutanix AHV Citrix Virtualisation Application Delivery Controllers: F5, Citrix, FortiADC Operating Systems: All Microsoft & Linux MS infrastructure: Active Director, Exchange, SQL, SCCM Backups: Veeam, Backup Exec Monitoring: N-Central, SCOM, PRTG, WhatsUp, Solarwinds, Nagios, Quest Antivirus: McAfee, ESET, Symantec, Kaspersky Proactive analysis and reporting on system health. Present reports to customers during monthly feedback sessions. Submit change control and remediate reported findings Architect new solutions Compile project plans based on architecture and resource availability Implement projects in line with planning and architecture Document implementations and provide SOPs During project implementation, manage project resources Critical Requirements - Skills, Experience & Qualifications Must have Matric or Grade 12 Required qualification One of: MCSE, VCP, CCE Tertiary IT qualification At least 10 years experience supporting datacenter software Good understanding of server environment